Our HP OfficeJet printer will not print in color anymore. The color tests fine when I run the cleaner or alignment directly from the printer menu, however, it will not print in color via word. I've made no changes and have checked to ensure that it's not in grey scale or another mode in print set-up.
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If all the the computers connected to this printer via network:
Shut them all down except for one.
Go to that computer and go to your printer and fax settings
Identify the Hp OfficeJet 4515 and right click on the icon and select properties
On the General Tab, click on the button that says, "Printing Preferences"
Select the "Features" tab and go down to Color Options and check to see that the radial button is green for Print in Color option
Underneath that, there is another setting thatsays, "Color Management".
Check to see that it is already selected with, "ColorSmart/sRGB or Adobe/rgb
Click Ok and return to the Properties
Go to Color Management Tab and check to see that it is set to Automatic.
Underneath that, you'll see "Color Profiles currently associated with this printer.
Look to see that the field is populated, if not click on ADD, and select each color profile that is available
Click apply, then OK
Turn the printer off, unplug the power from it, wait a couple of minutes, then plug power back to printer, then power it up.
Restart the computer you were working with
Go to printers and fax options window
Select the HP OfficeJet 4515
Right click, select properties
On General tab, click on, Print Test Page
Go to printer to see if printing test page
Check to if the Microsoft Windows logo was printed in color
If it is in color, then print the color document you were previously attempting in color. If it does not print in color, you will have to check your settings on the program that is being used for the document.
It sounds like an empty cartridge.
check your cartridges, it may be time to replace them.
You have to give more information like did you try a print test and if so did it print ok? have you tried to have someone send you a test fax from different numbers?
Try running the software that came with the printer on the computer in question. If you have shared the drives on the network you can point the wizard to the location of the file through the mynetworkplaces.
This could be a hit or miss but what does it hurt to try...
I had this problem with the color cartridge a while back. Worked tirelessly with HP support and somehow got it to work. Since it was on the phone and a while back, I fogot! Now is the time for the black cartridge. Same thing. Reading somewhere here about skipping the test I gave it a try and it worked.
- Unplug the printer for 1 minute (not sure if this is necessary but it doesn't hurt).
- When the "Press Enter to align..." message comes up, PRESS and HOLD Enter.
- While holding Enter, press Menu. The screen skips the test part and shows the date.
- Release Enter. Now you can print. Actually, I could print, you are on your own now.
I cleaned the vertical centerpost (you'll see it when the cartidge is out)with a small amount of acetone (nail polish remover) on a Qtip & it works fine now....must be some kind of circuit that needs to be closed and the ink on it kept it open....