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Look closely on the face plate and around the face plate of the CD drive. (better to have good flash light/Torch while doing this). Close to the eject button (Or around that area) there will be a very small hole (pin hole). Switch off your computer if it is powered. Push a needle or a safety pin into this hole. Take care to push it in straight (not angled). If it does not open in the first attempt repeat changing the angle slightly. May take 3 or 4 tries. But you can definitely get it opened.
An install gone bad. Something is hindering free movement of the face plate open mechanism. Closely inspect the top edge of the bezel, is the face plate trim ( thin plastic ornamental frame covering the ugly aluminium mounting sleeve) snapped securely back in place? has it been fitted upside down?, is it deformed?.
there is a corkscrew that opens and closes the face plate, it will get worn down since it made out of plastic, when it wheres down, only have of the screw will have threads, the have of the screw that has threads will let you take the cd in and out, but in order to get the whole face down it needs to use the whold corkscrew, the corkscrew is located on top of the unit, only visible after the top cover is taking off, you'll see it on the right side of the unit, you can try to order one from www.dualav.com, its such an easy fix
I think I got the second half of the solution for this problem. Please look at post "Unit powers down when motorized face opens" for a solution. Seems like we need to buy the ribbon that connects to the face plate to fix this problem.
Wire braid out to the faceplate has got a parcially broken wire on it. Sony referes to it as a flexible circuit board. Part can be purchased from sony directly, an on a one to 10 scale to replace about a five.But it does involve taking your radio apart. So if you are handy at electronics. you can look it over. If you have doubts let a professional do it.