If the battery wont charge the item will need a service engineer to test it. I am not sure of the particular model but there is a possibility that either the charger itself is at fault OR the charging circuit has either a diode or capacitor damaged.
If the charger plugs into a 240v socket in the house have the charger checked to show voltage is being output by it.
If it is then how old is the battery on the scooter? does it need replacing? have a voltage test done.
If both the battery and wall charger if there is one is OK then I would say another part of the vehicles circuitry made be at fault and suggest you have it looked at. .
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Hi Sandra Dobbins, I want to help you with your question, but I need more information from you. Can you please add details in the comment box?
if your device is phone you must test your charger in other phone , if it is ok , so your phone has a problem
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