Hasbro Fur Real Friends Smores Pony Logo
Posted on Jul 16, 2009
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I BOUGHT A BUTTERSCOTCH FURREAL HORSE USED AND WOULD LIKE TO GET AN INSTRUCTION MANUAL TO SEE EVERYTHING SHE DOES

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thegtw

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  • Expert 55 Answers
  • Posted on Jul 20, 2009
thegtw
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  • Posted on Sep 03, 2011
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Hi I just purchased ButterScotch used but she will not operate I replaced batteries but still no response, Can you help?

  • Lisa Fletcher
    Lisa Fletcher Dec 22, 2011

    Make sure you used brand new batteries when you installed them. Check all connections for batteries make sure there is no corrosion. You can remove corrosion with vinegar. Check to make sure on/off switch is in "ON" position. If you bought new, contact Hasbro Customer Service for help. They no longer make them, but should be able to service NOS (new old stock). Hasbro (all other Hasbro products) 800-255-5516

  • Catherine Keena
    Catherine Keena Jul 02, 2015

    I need to find a way to fix my horses head. It tilts to one side which happened when I put it in the car. It works fine but has this one issue.

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Can I buy carrot and brush for furreal butterscotch pony

Hey, replacement parts for Butterscotch can still be found on ebay, here's one: https://www.ebay.com/itm/263543016418
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Butterscotch pony head not working

First, calling poor Grace at Hasbro will provide fruitless. Hasbro does not make any parts for the full size FurReal Ponies, they have nothing in stock and cannot help you. I, however, can. I am going to post a link to a distressing site that turns the normal FurReal Pony into a fire breathing demon. However, in the process, you can see the diagram of the skeleton of the pony and head. You can search for other links but this is pretty comprehensive. Just don't open when kids are around.

Lisa

http://www.instructables.com/id/Make-a-Fire-Breathing-Animetronic-Pony-from-FurRea/
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Battery pack

Contact the manufactuer they usually have a spare parts dept.
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Large horse has no ears

Poor horse... Maybe try the manufacturer to see if they sell replacement parts. I am sure this is a very common problem. Or look on ebay they may sell spare bits and pieces too.
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Where can i get replacement parts for butterscotch? bought at sam's 3 years ago Kids now really into horses and of course our pony needs a few things. battery pack, tail, brush, and carrot any help?

I have had similar problems with toys myself. Seems as if when I am sure that my boys are done with a toy and it is long forgotten- it resurfaces needing some tlc... Here is a link to get the battery pack and cover. I would also suggest checking auction sites, as I have been able to find elusive little plastic parts of helicopters there too :-) Best of luck, and looking at Butterscotch; I would love her too!
http://www.hasbro.com/customer-service/orderform.cfm?sku=76471
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I need to replace an ear on my Butterscotch pony

Were you ever able to locate an ear for this horse? Hasbro doesn't sell them anymore... I need one too, so if you found a source, PLEASE SHARE!!! Best of luck!!
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