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Open the soap dispenser drawer and press the green drawer retainer (in the middle compartment) down while pulling the drawer outwards, this will release the catch on the drawer.
To remove top: Remove the bottom screw from the plastic clips on back of the washers top. next, stand in front of machine and, using the palms of your hands, sharply push the top back about 2 inches, allowin you to lift the top off.
Dispenser issue: you may have to drill a small hole in the plastic top of the dispenser to allow you to push the offending part down while pulling on the drawer. seal the hole with silicone or foil tape.
Sounds like the dispenser is clogged with soap residue -- needs cleaning. First, try just pouring copious amounts of water in it and running something akin to a pipe cleaner down through it.
Push the tab next to the bleach dispenser down, pull out the dispenser drawer. You should be able to find the cap and remove it. Simple fix. I would suggest if you start the washer you may lose the cap down into the machine.
Remove the dispenser drawer by pushing down on the tab at the center back and pulling drawer out. Now, remove the top of the fabric softener compartment and the parts of the soap dispenser and clean them all out. An old toothbrush often helps. Reassemble and replace. They should siphon out now.
You may have to remove the washer top (three phillips screws at the back, then push top back about two inches and lift it off) then drill a hole in the top of the plastic dispenser to allow you to use an object like a screwdriver to maneuver the offending part around so it will drop down and allow you to open the dispenser drawer. Use foil tape to seal hole if you don't want to buy a new dispenser. Clean out blue plastic dispenser parts so detergent will siphon out completely. Pushing down on the center tab at the back of the dispenser should allow you to take the dispenser drawer the remainder of the way out. In the future, make sure you do not use over 1 tablespoon of HE soap (and 1 teaspoon of fabric softner) max per load. Even less if you have 2x or more detergent.
I opened up the top of the washer by unscrewing the screw in the back. then I pressed down hard on the white plastic cover of the soap dispenser that you will see on the front left hand side of the machine. I also moved it slightly to the right by pushing on the side of the same unit.
The soap dispenser then opened up fine. I cleaned out the soap dispenser from any crud that developed in it. Now it opens and closes nicely.
Did you know there is a class action lawsuit against LG for mold that develops inside of this model washer? I joined in the lawsuit. There should be no mold accumulating in any washer.
The pipe from the soap dispenser to the tub is quite large, it seems as if the water isn't getting out of the dispenser quick enough. Pull the whole dispenser out of the machine. There is a release clip at the back of the cup with the tray fully open. Clean out all soap residue and scum. Sometimes there is also a spot or setting for liquid or powder detergent. Adjust accordingly. Reassemble and try it again.
We had the same problem- for us it was because we were mixing laundry booster (Oxyclean) with liquid soap in the dispenser. It seems the water running through the tray had insufficient pressure to properly flush the tray out, so residue accumulated on the back & underside of the tray. Our water pressure is good here, and we don't use a water softener or filters that can reduce the pressure. Unfortunately it seems to just be a bad design of the soap dispenser tray.
We also had a problem with water/bleach leaking from our soap dispenser- when we used the bleach compartment in the dispenser we got leaks dripping onto the floor from behind the front cover of the washing machine. It was running down the front of the washer behind the front cover & coming out onto the floor. The repair guy said this was because the dispenser tray was pulled out too far, but the reason we were pulling the soap tray out so far was because the bleach compartment was too far back in the tray to use if we didn't. Now we just leave the drawer partially closed & pour the bleach directly into the soap compartment along with the soap.
If you remove the top cover you will see the soap dispenser unit on the left. It has a large rubber hose connecting it to the drum. If you remove two screws at the front you can free the dispenser for maintenance. You can undo the clips on the various hoses and check that they are clean.
Some people report some dripping from the soap dispenser even when the hose is unblocked. This seems to be a design fault.
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