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Kay Smith Posted on Apr 06, 2016
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One element not heating. Where do I find a serviceman in Sutherland shire.

129E series ceramic top about 18 years old.

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Geoff White

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  • Master 1,948 Answers
  • Posted on Apr 06, 2016
Geoff White
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There are several that service the area when you Google it - "cooktop service Sutherland Sydney", or you can try

http://www.appliancerepairssutherlandshire.com.au/
.

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Gaggenau 200 Series?

If it is similar to the VE260 model, this induction type of cook top is very old. 22 - 23 years if it came with the home when it was built.
I can only offer basic suggestions of which you already probably know.
These induction type cook tops rely on the pan or skillet to be magnetic like stainless steel. If the bottom of the pan has any buildup of residue, this will dramatically reduce the efficiency of the unit.
If the pans are immaculate, then the electronic elements that produce the magnetic induction to heat the coils must be weak. As old as the unit is, it is probably not feasible to have 3 of the elements repaired....
A new top can be purchased much cheaper. Consult Consumers Reports for unbiased product reviews for your best reviews. As a final suggestion, find someone who is qualified to use an electrical multimeter to read the current on both sides of the power receptacle to ensure that your voltage is 230V. A loose connection on the receptacle can cause the elements to have the same result.
Although I can imagine you have already done everything above, I just wanted to send you what I can offer.
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We have a new product that is odor less and non-toxic. $8.95 a bottle + shipping. Our web site will be up shortly: debrucepolish.com I'm Bruce, can be reached at 612-220-2236
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Either the elements are going out or the controlls for the burners are getting croded contacts. Best bet would be to replace both and go for another 7 years :-)
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