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Yes, you need to replace the belt. You should actually change this belt every year. Here is a link to the belt you need and the manual which has instructions:
The belt may look fine but they can still be stretched or worn and it won' turn the brush. Try changing the belt and see what it does. You can get Eureka belts here:
Depending on the model there will be a couple of screws on the top plastic cover. The cover lifts off and the belt is then serviceable. On some models you will need to remove some parts on the bottom too to get the roller out. In any case just look for screws that hold the covers on and explore a bit. You can't break anything.
I just replaced the belt on my Eureka The Boss Smart Vac (Model 4870D). I purchased a namebrand Eureka R belt from a local vendor. I did my best to follow the instructions printed on the bottom of the machine. I turned on the vacuum cleaner and the belt brush was spinning! I dropped it into vacuuming floor mode and the belt wouldn't spin no matter what level I put it on.
I called the manufacturer (1-800-282-2886) and spoke with a very nice woman on the phone. While I was speaking with her I noticed that a silver screw was lodged within the "brush roll control" yellow selector switch. With some shaking it became dislodged and I was able to put the "brush roll control" into the hard floors setting and turn the "carpet height adjustment" all the way to the right, so that it was facing the word "low." I then followed the instructions for replacing the belt again.. (1) remove base plate (2) remove brush roll (3) place new belt around motor shaft and then around brush roll (4) insert left side of brush roll before right side (5) rotate brush roll to be sure belt is centered (6) replace base plate, making sure to insert under 4 little tabs before securing with screws.
It appears that it is very important that the carpet height and brush control adjustment are set to their highest point possible (hardwood setting) in order to get the brush to roll in a carpet setting.
"R" is the correct belt for the 4870 and should be correct for all other 4800 models.
Thank you for posting your problem to this website. If I hadn't seen that others were having trouble, I would have just given up. I hope this long post helps someone that was in my situation.
The belt number is 60957, There should be some screws that you remove from the bottom and the whole bottom nozzle will come apart, then you can change the belt.
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