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Try a reboot/reset
Hold the start button for about 10 seconds.
Wait 10 seconds then restart as normal.
It will take longer to start up than is usual, but only this time and should start as normal after that.
If that doesn't fix it then you may have to search the Kindle help pages.
Testimonial: "tried that but no success. when I plug in charger the light changes from green to amber. still stuck on home page"
Sorry, Olive. That is about the extent of my knowledge I'm afraid. It has worked for me in the past so I didn't need to explore any further. Try the Kindle forum online as they are very helpful as I am sure your problem isn't unique. Good luck, Steve.Sorry, Olive. That is about the extent of my knowledge I'm afraid. It has worked for me in the past so I didn't need to explore any further. Try the Kindle forum online as they are very helpful as I am sure your problem isn't unique. Good luck, Steve.
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However, sometimes when it locks up you can't tell because the screen goes dark, either ... it's already on but is locked up and thus won't charge or work properly. ... 15 minutes to make sure it gets enough charge, and then try turning it on again. ... If this tip (or anything else on my site) helps solve your Kindle Fire problem ...
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Move the power button to the right and release. You should see a green LED light for two seconds.
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Move the power button to the right and hold for five seconds. The green light should blink three times and then the screen will go blank. Release the power button after it does.
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Turn the device back on by sliding the power button to the right and releasing it.
Perform a Hard Reset
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Perform a hard reset if the previous steps are unsuccessful or if the Kindle screen is showing lines.
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Slide the power button to the right.
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Hold for 15 seconds.
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Recharge the battery if the device continues to be unresponsive.
Then it means files of the Kindle Operating system might be corrupted in the Device. You need to reinstall the operating system in the kindle support. You can ask for the Support Kindle Technical Support Registration 877 690 9305
Make sure that the kindle is fully charged. Plug your kindle into the wall charger, a yellow light will light up. When the yellow light turns green, your kindle is fully charged. Then try turning on your device.
If the device still doesn't respond, do a hard reset by holding the power switch for 15 seconds
Make sure that the kindle is fully charged. Plug your kindle into the wall charger, a yellow light will light up. When the yellow light turns green, your kindle is fully charged. Then try turning on your device. If the device still does not turn on, hold the power switch for 15 seconds, this will reboot the device.
Make sure that the kindle is fully charged. Plug your kindle into the wall charger, a yellow light will light up. When the yellow light turns green, your kindle is fully charged. Then try turning on your device. If the device still does not turn on, hold the power switch for 15 seconds, this will reboot the device.
Make sure that the kindle is fully charged. Plug your kindle into the wall charger, a yellow light will light up. When the yellow light turns green, your kindle is fully charged. Then try turning on your device. If the device still does not turn on, hold the power switch for 15 seconds, this will reboot the device.
Your screen is broken. Amazon should give you are replacement. If that fails, you can get the part at Kindle Repair and there is a guide that shows you how to open a kindle and install parts at Kindle Repair Guide.
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