Question about Panasonic Viera TH-50PX80U Plasma TV

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Can't get it out of SAP mode. tried two different remotes. TV doesn't respond.

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Eran Sitnik

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1. If you're watching TV via a Cable or Satellite box , then the SAP (Secondary Audio Programming) is activated in the box, not the TV. Check with your TV service provider how to activate/deactivate SAP in their box.

2. Only if you're using the TV's own built-in tuner to watch TV (you're changing channels by using the Panasonic remote for CH up/down), then press the SAP button on the Panasonic TV remote to cycle through the SAP options.

Posted on Jul 14, 2016

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No sound on certain channels


Your TV is equipped with SAP mode, this mode allows you to hear sound in a different language if available, if that second language is not available on that channel you will get no sound on that channel, this is a very common mistake which occurs when some one presses( usually by accident) a button on the remote control, the button is displayed as SAP on remote control or as secondary audio in audio mode in menu, simple to resolve is to switch this setting to STEREO on audio setting.

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^_^ Those answers are only for new remote but that's not the only way, There trying to ask in another way with out a remote.

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Several channels have lost sound entirely on our Mitsubishi CS-32509 television. On other channels things are in Spanish at times while in English at other times. Then there are other channels that have no...


You've managed to turn on "SAP" (second audio mode) which will cause the trouble. It doesn't affect all channels, as you're finding out, and can be frustrating. Mitsubishi remotes have a singe button for SAP, if I remember correctly, and you can press it and change modes without knowing it. (The button may be marked AUDIO or SAP.) Just press the button until the on-screen display tells you SAP is off. This will bring the sound back to normal.

This ranks up there with the mysterious black box that appears on some channels. This is because of closed-captioning being set to TEXT, and it happens the same way: pressing a button on the remote.

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There is no sound from the unit. I have no remote but it says it is in sap mode. can I correct this?


SAP means "Separate Audio Program" - usually SAP mode is for changing the language of the broadcast (i.e. from English to Spanish) and is also used to enhance the sound broadcast of some programs.

Not having a remote may make this difficult.... you need to find a way into the set's menu- some sets have a "menu" button on them..... some require two buttons be held down together.... look at the set carefully.... if you have the manual, it is a good time to look at it.

When you get into the menu, find the AUDIO menu and de-select SAP. Your sound should be restored.

If you cannot get into the menu, you will need a remote. Write down the brand and model of your set, go to a decent electronics store, and browse the "universal remotes". Find one that supports your set and follow the instructions to set it up for your television. You will then be able to access the menu and turn off SAP.

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1 Answer

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I had the same problem. You have to order a replacement remote with the MTS button (Multi Channel Sound)
Call RCA Support @ 1.800.338.0376 I believe the remote part number is RCR130TB1

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The link above does not work.

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You most likely have the SAP1.gif mode activated. Look for a button on your remote or an item in the on-screen menus of your television1.gif called MTS or SAP. You want to set this to "Main" "Normal" or "Stereo" (or even "Mono") mode to hear the regular television sound.

If it is in SAP (Secondary Audio Program) mode, as I believe yours is, you may hear no sound or a different audio program. Often this is a translation to another language, such as Spanish, and other times (notably with PBS stations) it is an unrelated audio (often music) feed. On some stations there may be no sound at all with the audio mode set to SAP.

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CC, SAP PIP


1) Try hard reset = unplug TV for some time,plug-in,try again.

2) Follow guide instructions carefully = one missed step is all it
takes

3) Consult owner operator manual

4) Further help? provide Model # off back of set..................T.

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