Question about NorStar M7324 Telephone

Open Question

How can I change the night greeting so callers during after hours can reach a particular extension when I'm not there to answer their calls?

Posted by Linda Gold on

Ad

5 Related Answers

Anonymous

SOURCE: had to rebuild mailboxes and now the main inbound number cannot dial internal extensions.

Does feature 983 still show as an inactive feature? You need to reinitialize the feature codes if the system was reset.

Please post what is currently happening.

Posted on Jan 01, 2008

Ad

Anonymous

  • 1 Answer

SOURCE: Norstar M7310 auto attendant problem

As far as changing the # of rings, that may be your phone company. Feature 983 will get you in to change to number of rings. It goes as follows:
Feature 983
System coordinator mailbox # and password
OK
AA
Lines
Enter Line Number
OK
Table
Rings
CHNG
Enter the desired number of rings
If after changing the number of rings the Auto atendant does not pick up at all, You have to call your phone company and set up the second delay through them. We had the same problem here.

Posted on Mar 16, 2009

Ad
consultel1

george peters

  • 860 Answers

SOURCE: Accessing company phone directory

Sounds like you shut the CCR tree down. Go to AA>table>1>CCR>chng>1>enable. that should take care of it

Posted on Sep 26, 2009

consultel1

george peters

  • 860 Answers

SOURCE: Callers are not prompted to general mailbox

Under greeting table 1 set your greeting attendant assignment as 100,that should send the caller to mbox 100 if they press 0 or make no selection at all

Posted on Sep 29, 2009

Anonymous

SOURCE: our phone system rings three

Is this an IP Office?
This is how it works. For some reason the IP Office waits for teh first 2 rings to get caller ID, and then lets the call ring in.

Posted on Sep 16, 2011

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

When a call comes in and I transfer to my boss' extension, incoming calls do not come through, caller states phone keeps on ringing. Also on that same extension calls do not transfer to voice mail.


  • Begin the transfer. With the caller on the line, press the "Transfer" key. The caller will automatically be placed on hold and you will hear a dial tone.
  • Connect the caller to the other party. Dial the extension of the party you wish to reach. When you hear the extension ring or after you've announced the caller, complete the transfer by pressing "Transfer" a second time. If the person does not wish to receive the call, press "Release" to disconnect from the dialed extension. Press the key beside the flashing arrow on the LCD indicator where the various lines are displayed to return to the caller.
  • Cancel an incomplete transfer. If you make an error when dialing and need to retrieve the caller, simply press the key beside the flashing arrow on the LCD indicator.

  • Park an incoming call. Parking a call at a designated extension allows the recipient to answer the call from any phone in the facility. With the caller on the line, press the "Park" key twice. If your system designates a particular extension for parked calls, the caller will be held at that extension. Otherwise, the caller is held at your extension. To specify an extension for a parked call, press "Park," dial the desired extension and press "Park" a second time. Replace the handset.
  • Retrieve a parked call. On any system phone, press "Park" and dial the extension on which the call is parked. You will be connected to the caller.

Aug 18, 2016 | Nortel Norstar M7310 Telephone

1 Answer

I have a Toshiba 3010DKT- SD. How do I change the greeting people get after hours when the phone is in "night"? Actually, how do I set up "night" mode?


Night greeting usually resides (and managed) in Mailbox 990 (Message #2). You'll need the passcode for that mailbox or your dealer will need to reset it.

Sep 19, 2014 | Toshiba DKT3010SD Corded Phone

1 Answer

Redirecting calls


You will require the folks that program your Nortel system to come and make system level changes.
You will need to ask them to give you the ability to put the system into day service, which will allow calls to come to your extension.
Then switch the system into night service during the times that you are not available. This is done by dial a code which changes the path that calls go to. You will also need them to program the greeting for open, and closed. or Day/night service.

Nov 25, 2013 | NorStar M7310 Corded Phone

1 Answer

When the Norstar m7324 phone is set to night mode after business hours, the caller goes direct to voicemail when the caller dials an extension. How do I change it so that it rings at the extension a f


Night service will only control if AA to answer (main greeting) or human, you!.
If people enter extension and it goes straight to vmail then the user invoked that option (Feature 987) which is what you should do when you leave your office.

Oct 11, 2012 | NorStar M7324 Telephone

1 Answer

Our Automated Attendant for our Norstar M7310 is picking up the wrong message. Where do we change that?


assigning messages is done by
feature 983>1020000>AA>Table>table 1>Greeting Type
depending on how you have the business hours times set it'll play the greeting you want. Typically I set the greeting type as morning:1, afternoon:1, Evening:1 and Non-business:4. then under business hours I set them up as mon- fri morn:0800am, aft:0800am, eve:0800am and nonb: 0500pm. sat and sun as morn:1200am, aft: 1200am, eve:1200am, and nonb: 1159am
press Rls when finished
that way when a caller calls between 8am and 4:59pm they get the day greeting and from 5pm to 7:59am they get the night greeting (greeting 4) saturday and sunday play the night greeting all day.
Dont forget to record greeting 4 as your night greeting.

Oct 14, 2009 | NorStar M7310 Corded Phone

1 Answer

AVAYA PARTNER ACS PHONE SYSTEM


Yes it can. Depending on the type of voice mail attached to your system you can both have the lines answered with a seperate main greeting (partner messaging can do this) or answered by a seperate mailbox (all partner voice mails).

Oct 06, 2009 | Lands Phones

1 Answer

AVAYA PARTNER ACS PHONE SYSTEM - Voicemail/Greeting capability


Yes you can have the 2 lines answered by a particular mailbox instead of the AA greeting.
Would need to know the model of the voicemail system that is installed to see if there are more than 1 AA menus.

Oct 06, 2009 | Avaya Lands Phones

2 Answers

Call Pilot voicemail Nortel


Depending what number your extensions start with, you need to go to the programming for the auto attendant and "undefine" the number in the menu. More than likely, it is built as a "thru-dial" and allows callers to punch in the extension. If you remove this, callers will have no other choice but to use the options in the menu. I can walk you through these changes if you want.

Apr 16, 2009 | NorStar CallPilot 100 Voice Mail, 10 mail...

1 Answer

Voice message, reprogramming extensions


How did you program the voicemail so a caller can not leave a voicemail to a particular extension? Line ownership? SO a call goes directly to a milbox?

How can you reprogram the voice message????? Which one, for a particular user or the main Auto attendant greeting????

You have to know the admin login to change a mailbox password.

For that, you need to know which voicemail system this is.
When you log in to check your mail, the lady says, "welcome to Partner......"

Please fill in the blanks.

Nov 18, 2008 | Avaya Lucent Partner 616 Phone

Not finding what you are looking for?
NorStar M7324 Telephone Logo

Related Topics:

101 people viewed this question

Ask a Question

Usually answered in minutes!

Top NorStar Lands Phones Experts

Marvin
Marvin

Level 3 Expert

85239 Answers

Lee Hodgson
Lee Hodgson

Level 3 Expert

4810 Answers

Cindy Wells

Level 3 Expert

6164 Answers

Are you a NorStar Lands Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...