I have tried to follow the steps that I've seen online. I get all the prompts given in the directions, but as soon as I'm done,I check and my new greeting is not there--the old one is still there!
SOURCE: I can't change the main greeting for our office line..
Unfortunately, Office systems are all controlled by a central system that requires an administrator to make changes such as recording the system answer menu, creating menu systems, etc. This is usually done by the I.T. department or private contractor. Sounds like maybe you have a gap in personnel. If that's the case, you'll need to call Nortel for support. Thanks for using Fixya!
SOURCE: cannot change greeting when we are out of office. M7310 phone
Which greeting is it? If the AA greeting...try this.
But listen before you record, to make sure you are recording the correct thing.
http://dstech1.com/how-do-i-change-the-auto-attendant-greeting-on-my-nortel-voicemail/
SOURCE: Callers are not prompted to general mailbox
Under greeting table 1 set your greeting attendant assignment as 100,that should send the caller to mbox 100 if they press 0 or make no selection at all
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