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Stephanie Chopane Posted on Mar 14, 2016

Just got my phone. and it's was working properly but. now it's not it's. turning off and on i can't. use it

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Kelley Jones

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  • Posted on Mar 14, 2016
Kelley Jones
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You need to make sure it has a full charge. Then turn it completely of and wait fir about 30 seconds and turn out back on again. Last, go to your settings and do a "profile update".

This should solve your problem. If not then call customer service.

If you need further help, reach me via phone at https://www.6ya.com/expert/kelley_9a924afdf232bd4d

Anna Caponi

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  • Posted on Mar 14, 2016
Anna Caponi
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You should let it charge for a full 24 when you first get it, i think. You may have to call the company, maybe you just got a bad phone.

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