Kimberly, I tune #s below, or use the link and go to support and tell them your problem.
http://www.apple.com/ca/shop/help/your_account
United States
1-800-275-2273
iPhone
1-800-MY-IPHONE
(1-800-694-7466)
Education customers
Support: 1-800-800-2775
Sales: 1-800-780-5009
Enterprise
1-866-752-7753
Accessibility and assistive technology
1-877-204-3930
Canada (English)
1-800-263-3394
Canada (French)
1-800-263-3394
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