Canon Pixma MP480 All-In-One InkJet Printer Logo
Posted on Jul 16, 2009
Answered by a Fixya Expert

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Canon MP480- 5011 - Printer Error Has Occurred After Scan/Prt

Full text of message - 5011 - Printer Error Has Occurred. Turn of power then back on again. If problem persists, see the manual.

This is almost new printer/scanner. Error showed up on LCD after successfully scanning/printing color document.

Tried powering off/on many times. Disconnected both power and USB cables - error returns every time.

Interior check shows no paper jams or missed packing materials.

Tempted to try reinstalling drivers; except that this error occurred when I used printer/scanner as a standalone copier.

Anyone know how to fix this? Thanks!

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  • 5 more comments 
  • Anonymous Mar 13, 2014

    I have turned the printer on and off repeatedly but the error persists. It's Canon MP640, error C000

  • Anonymous Mar 20, 2014

    Just setting the printer up - removed all the plastics covering the printer according to manual, skipped the fax setup and went straight to switching on the printer.

    Pressed the power button and after it loads, error message 5011 "Printer error has occurred. Turn off power then back on again. If problem persists, see the manual" pops up instead of the language setup that should have appeared.

  • Anonymous Mar 20, 2014

    Just setting the printer up - removed all the plastics covering the printer according to manual, skipped the fax setup and went straight to switching on the printer.

    Pressed the power button and after it loads, error message 5011 "Printer error has occurred. Turn off power then back on again. If problem persists, see the manual" pops up instead of the language setup that should have appeared.

  • Anonymous Mar 22, 2014

    the on light and the alarm light is flashing and it says printer error has occurred 5011. How can I fix this?

  • Anonymous Mar 25, 2014

    canon mp250 will not scan and or print or alter message. led screen uptop keeps flashing alternatively 1 E 3 . can anyone explain?

  • Anonymous Mar 29, 2014

    error 5011 when turn on printer

  • Anonymous Mar 31, 2014

    no imprime

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  • Posted on Jul 16, 2009
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You need to carefully clean the encoder strip. It's the clear strip behind the carriage that runs all the way from right to left. A damp Q-tip should remove any grease or fingerprints.

  • EveNL Nov 28, 2010

    and if that doesnt work? and if there's also no paper stuck?
    i already went back to te service center and of course my printer worked there. no problems at all so i had to bring it home again.. but i still get the problem :( (even after printing smootly once again) they said the shaking on the way to the store might have helped?! but i dont know which way to shake it now ;)

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  • Posted on Nov 23, 2009
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Another thing you want to check is that you have nothing lodged in the printer. that was my problem. I don't know how it got there but all the printer needed was to have the pieces of paper blocking its path removed.

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