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My whirlpool quiet partner II imperial series Dishwasher will only work on light wash mode. Normal wash, heavy wash or pots and pans cycle will not work at all.

The lights for normal, heavy and pots and pans do not come on. It is getting power. Light wash works ok but not consistently for a family of 4.

Posted by PLolli on


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This is ordinarily a problem with the touchpad. Can you give me the specific model number of yours (ordinarily on a sticker on the inside edge of the door or on the door opening)?

Posted on Mar 07, 2016

Testimonial: "Model number: 3380376"

  • 2 more comments 
  • PLolli
    PLolli Mar 07, 2016

    Model number 3380376

  • pbrown1226 Mar 08, 2016

    That actually isn't the model number - it should begin with "DU1100xxxx" or a similar number. At any rate, I would like you to try to reset your machine by pressing some buttons depending on your actual model. You should either have "Sani-Wash" or "Normal Wash" and "Heated Dry" buttons. Try pushing "Normal Wash - Heated Dry - Normal Wash - Heated Dry - Normal Wash - Heated Dry". All of the panel lights should come on for a few moments as the machine does a diagnostic and then resets. If the lights stay on for longer than a minute or so, press cancel. Please let me know what happens.

  • PLolli
    PLolli Mar 09, 2016

    Sorry I found the model number. It's DUL200PKQ1. The cycle options are Rinse only; Light wash; Normal wash; and Heavy Wash; the options are: Hi temp scour; Sani Rinse; and Air Dry. Based on your suggestion above, I pushed Normal wash - Air Dry three times. The dishwasher would turn on when I pushed Air Dry, but turn off when I pushed Normal wash. No other lights would come on.

  • pbrown1226 Mar 09, 2016

    If you have not already tried other combinations, please try pushing "Sani-Rinse - Air Dry" 3 times. If the lights do not all come on, I'm afraid the issue is a defective Control Console. Unfortunately, that part has been discontinued by Whirlpool and is no longer made. I did find one part for sale from an Amazon supplier but for the price they want ($177), I'm not sure the machine should be salvaged unless you're very fond of it. I wish I had better news for you.



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