Question about Amazon Kindle Fire HD

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Kindle will not shut off-goes to shut off or cancel but wont move. doesnt charge well-doesnt always hold charge

Sometimes difficult to turn on and off.

Posted by patricia DeLeeuw on


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L Pfaff

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Patricia, Using the power switch, you can forcibly reset your Kindle device. This reset will shut down the Kindle without accessing the shutdown command from within the Kindle's operating system, a particularly useful tool when dealing with a frozen Kindle. To initiate a hard shutdown, Kindle disconnect from its charger, slide and hold the power switch for about 20 seconds. This will force the Kindle to shut down, now it can be restarted normally.
Check links below for charging problems.
"I hope this helped you out, if so let me know by pressing the helpful button. Check out some of my other posts if you need more tips and info."
Reset Kindle Fire When it Won Turn on or Charge

Troubleshooting Kindle Fire That Won Charge

Kindle Fire not charging

9 common problems with the Kindle Fire HD and how to fix them

Posted on Feb 25, 2016



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My kindle fire [new 2 mos. ago] has a green line around the opening page, and it will move to lock, camera, safe mode but nothing will open. I tried the kindle support - $5 +$49 for help?

Donno if this will help but these are the issues and how I somehow managed to clear most of them on my Kindle HD fire (7 inch); I got mine about 2011 I think.
Problems I've come across with HD Fire; Glitches, blinking screen, very slow or stopping to work, Very slow loading, Freezing program and final; 1/2 screen (the worst of it)
* Slow or frozen is usually cleared by turning off (or flipping cover closed if you have an on/off type of case.
* Glitchy loading; Try to turn off or remove apps you don't use or rarely use. Many run in the back ground and take up memory, speed, bandwidth, and battery power. Check on youtube for help with this as it can be clumbersome.
* White out, is a symptom of over heating (like in a hot car or at the beach in direct sun light.) this is scary as nothing works. Dead giveaway is that the Kindle if very hot! Remove from heat source and take it out of case. Leave it on a FIRE PROOF table top like stone or metal. Use a cookie tray if you have one. Caution! if the kindle was heating up by itself while charging then remove from charger! Check if it's the right charger or charge with a lower power unit (300-500 milliamps) but do this AFTER it cooled down. Don't use a fast charger! Heat and Battery charging are a bad combination and will damage your kindle. I'm still using mine afer ....7 years? yeah the 1/2 screen clears up after the charge gets below 80%. Donno why this happens. It might be the battery may be swelling during certain power levels. It reall does not like being charged to 100%.
* For the errors listed above the final solution (besides returning it to Amazon) is to do a complete power shut down or hard shut down which involves holding the on/off button down for at least 30 seconds. This is like a laptop hard reset. Turn it back on after a minute and it will slowly power back up. Oh, forgot; Don't let the Kindle ever get to the point that it crashes completely. Once you get the final 5 min low battery warning. PLUG it back in to charge! You run the risk of corrupting apps and data. Some may need re-install.
* Okay the very last resort; Check that you back up all data to your cloud drive. Many kindle apps will do this already (like Checkbook) But if you have documents that were created on the kindle and not sourced out then have it uploaded to your Kindle (Amazon) cloud. Check the kindle help line for more info. OKAY: Now go to your kindle:
1. Swipe from top - down for menu.
2. Swipe menu to left to get to (+) More...
3. On settings choose Device.
4. Choose Reset to Factory Defaults.
5. If you WROTE down your passwords and account #'s and have them handy then proceed with "yes" to continue.
If not the STOP! and cancel, get out of menu and go find all your account info:
- Wireless access password (yours)
- Amazon Account Name, User ID, Password.
- You will need to reload all your apps that you currently use. Don't load stuff that you rarely use as you can always load them later as they reside in you amazon cloud account. You should not need to repurchase them. (though I've had problems with apps that require a "Key" code as they don't always work and some require 'proof' that you already purchased them.
6. Reset and let it go through it's power up and new customer initial set up. You will be surprised at what you forgot, even after a month. Try 7 years and you won't remember a thing!
* I'm reluctant to perform a factory reset as all my game scores, past history, and other stuff gets lost. Once I waited 2 years before giving up. (+$70,000.00 on Vegas style Solitare)
*** NEVER EVER!!!!
***send the kindle through a Airport X-Ray machine! ***
*** this is what caused my 1/2 screen! It comes and
*** goes every few months. It's sporatic.
*** Seems to always want the wireless to be on as
*** once turned on it will clear the screen after the
*** battery drops between 65 to 35% charge.
*** I've been using my kindle like this for about 5 years
*** though I've switched to a 10 inch Android Phablet
*** now and found almost everything works once log
*** into Amazon. BUT you may find it cranky on
*** Amazon books as it won't reccognize my
*** Phablet. I still purchase books with my Kindle
*** which will automatically be available on
*** other devices as long as it's logged into
*** the same account.
Aloha, ukeboy57
PS; if you have two kindles or more and it's for the (adult) kids then think about keeping them on one account as anything you buy (books) will also be available to them and visa versa. Or if saparate then you can loan them the book or purchase it as a gift.

May 10, 2018 | Tablets & eReaders

1 Answer

My Kindle fire won't move past the start up "kindle fire" screen. what is wrong and how do I fix it?


Reset the Device:
If your Kindle Fire won't move, this doesn't necessarily mean that it's "broken" or has a major problem. The Kindle Fire has a tendency to become "stuck," meaning that it looks like it's "off" when it's actually "on" but it will not work properly because it's locked up. To unlock the Kindle Fire, do a reset by holding down the power button for 20 seconds or more. Then turn the device back on by hitting the power button again. If this doesn't work the first time, try holding the button down for 30 seconds or more. Most of the time, this will be all you have to do to get the Kindle Fire up and working again.

Charge It:
If resetting doesn't work, it's possible that your battery is dead. Try plugging the Kindle Fire into the charger and wait about 15 minutes before trying to turn it on again. If the device refuses to start up, try resetting it again.
If it still won't move, it's possible that you have a dead charging cable. Alas, the cables that come with the Kindle Fire are not known for their longevity. Try charging the tablet with another cord that has a Micro USB connection and see if the device responds. There's no guarantee that the charging cord from your smartphone will work with the Kindle Fire, but it's worth a try. If you get a bit of a charge, then you'll know that your Kindle Fire needs a new charging cable.

Try a Different Power Source:
if the charging cable appears to be working but the tablet still won't move, try plugging it into a different power outlet or the USB port on your computer.
If all of these troubleshooting tips fail, your Kindle Fire may have a hardware problem that requires professional help.

Visit here:
Kindle Fire Support

Apr 23, 2017 | Tablets & eReaders

2 Answers

My keyboard is not lighting up

Kindle keyboard is not lighting up

Jan 08, 2016 | Tablets & eReaders

1 Answer

Will not charge. Plug it in green charge light goes on, screen flashes battery low, screen shuts off green light goes out

Try resetting your Kindle. Turn off first then hold power button down for about fifteen seconds and it does a reset. This should correct the problem. Make sure you have a charger made for Kindle and not a generic one.

Jun 12, 2015 | Amazon Kindle Fire HD

2 Answers

I charged my kindle, but can't get it to turn on

According to Love My Kindle Fire, nearly every Kindle owner will, at some point, need to learn how to "reset" their machine.
"When I hear (or read) these words from those who are experiencing a problem with their Kindle Fire it usually ends with something like, "turn on", "charge", or "work".

If suddenly your Kindle Fire won't work, then its most likely locked up. However, sometimes when it locks up, you can't tell because the screen goes dark (either gray or black). It just looks like it's off when in fact it is already one. cause the screen goes dark, either gray or black. It just looks like it's off when in fact your Kindle Fire is on but is stuck. When an electronic device locks up or freezes usually resetting it fixes the problem. Resetting your Kindle Fire is actually really easy, just hold down the power button for at least 20 seconds. .If your Kindle Fire won't turn on it's possible the battery went dead (if it was left "on" too long).
Plug in the power charger and wait about 15 minutes to make sure it gets enough charge, and then try turning it on again.
If it still won't turn on, try to reset the Kindle Fire again to be sure it's powered off.
If it still won't work, try someone else's charger, in case yours died.

Mar 03, 2015 | Amazon Kindle Touch 4gb, Wi-fi, 6in -...

1 Answer

Wont turn on

Usually a reset does the trick. With the Kindle turned off, hold down the power button for 15 seconds. This will reboot the unit and should reset the settings which sometimes go out of sync like a PC does at times when the drivers don't start.

Aug 07, 2014 | Amazon Kindle Fire HD

2 Answers

Screen froze up

Press and hold the power button for fifteen seconds or so, ignoring the "Shut down?" prompt, until it turns off. Release the button, then press and hold it for a second or so until it begins to reboot.

Dec 28, 2013 | Amazon Kindle Fire HDX 7

2 Answers

Kindle fire screen repair

Press and hold the power button for fifteen seconds or so. Does it turn off then? If so, press and hold the power button for a second or two. Does it start to reboot then? Does it work properly now?

May 26, 2013 | Amazon Kindle Fire HD

4 Answers

The kindle won't turn on

It is possible that your Kindle Fire's battery has died. If you noticed the battery life diminishing before it wouldn't turn on at all this may be the case. Here is a site that has replacement batteries for the Kindle Fire:
3555A2L Battery for Amazon Kindle Fire D01400

Dec 31, 2012 | Amazon Kindle Fire HD

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