I replaced the maintenance kit when the problem started and after the replacement the black band still appears on the copy.
Lift the scanner cover and next to the scanner glass is smaller glass. Make sure there are not any pieces of paper, ink pen marks or dust on that glass. It will leave a black line while copying and scanning. You may need to get a flash light and shine it at different angles to see a pen or pencil mark on the glass.
99 views
Usually answered in minutes!
×