Fax isn't recieving at the fax sent to, but we can send faxes to other numbers and it goes through. and they can recieve faxes from others just fine, but not our fax...why?

I've seen this many times before, when a customer / account gets a new fax machine, or is using a different fax machine. All the other faxes go through without a hitch, except for these. If fax machines become a couple generations apart / 10 years, they won'
t communicate sufficiently enough to make the fax hand shake and the Fax fails to go through.

this is just the transition speed and line condition and you dont have to worry about it , the machine will give you an error code if the faxes dont go through alturnativly contact the reciever of the fax to check that they have recieved it

G3 means poor line condition

Use the fax to make a copy if the copy is bad the fax you send will be bad.

DickyO

Be sure the fax is on the proper phone line. You can send on any line but you can only recieve on the line for your number.

DickyO

if you enable send report you can get an a4 page with time and date confirming that the fax has been sent, but when set up it will print for every fax. the other option is to have it print on error only and you can manually print report of sent recieved items( all date and time stamped) with the number sent to as a list.

Hi,

Try sending your fax to a lower baude rate to 14,000 bps, I had this problem before and I solved it by sending to a lower sending speed bacause the line was very noisey.

If you can send and receive faxes from other telephone numbers, do not worry. However is sending that annoying fax has humidity issues with his phone line.

Be blessed.

WHEN FAXING BOTH MACHINES NEED TO RECOGNISE EACH OTHERS NUMBERS (NO NUMBERS CAN BE BLOCKED) AND YOU HAVE TO PROGRAM YOUR NUMBER INTO YOUR FAX MACHIE BY RUNNING THE INITIAL SETUP

Recieving faxes

• Plug a regular, non-digital, phone into the fax's phone line and see if you get a dial tone
  • If you do not have a dial tone, seek support from your telephone service provider
• Dial the fax number from a phone    
  • Normal circumstance is that you will have the fax machine pick up and make high-pitched noises
  • If the fax does not pick up, put a regular phone on the fax line and see if the regular phone rings when dialed
    • If the phone rings, answer it and see if there is line noise
      • If the line is clear, call the service number listed on your fax
      • If the line is staticy or unclear, call your telephone service provider
    • If the phone does not ring, call your telephone service provider

Sending faxes

• Attempt to dial the fax number you are trying to send to from another phone.
  • If you hear electronic noises on the line, the other end has a fax machine on the other end
    • Check to see if you can recieve faxes.
  • If the remote fax does not answer, the problem is on the remote side, contact the recipient

Hello,Mafriend,It sounds like you might have recieved a Fax machine that Recieved a surge,To verify this Ck the Jack where the Phone line goes in to see if you have any type of discoloration there,also see if it locks up your phone line from making calls or recieving Them ttech