Says voice mail is not valid for this extension. How do you make it valid?

Check programming in voice mail to verify that the mail box does exist.

The voicemail password is typically set on your PBX or Callmanager. The phone is only a registered extension, when you enter the VM password it is simply passing those digits to your PBX for validation.

Sell Cisco Phone Equipment

The voice mail system needs to be checked by computer to verify the mailbox numbers and their relative extension numbers.

Easiest way to reset the phone is to unplug it then plug it back in. If you are talking about resetting the voicemail associated with the phone extension, that's a little more involved.If you need the voice mail reset, you need to have the voice mail administrator (typically the receptionist) go into his/her voice mail and choose the MGR option if using the display "softkeys" and follow the prompts to reset the users security code or voice mail acct. If softkeys aren't available, follow the voice prompts to "system manager" and either delete the security code or reset the extensions voice mail entirely.

The default password on partner voicemails is 1234. The reason for the call returning to the extension that transferred the call to the new extension is probably because the cover vms isn't set up for the new extension.
To check the vms cover for that extension, at either extension 10 or 11 press feature 00 and press the left hand intercom button twice. The display will say system programming.
Enter #310, the display will sayAutomatic VMS Cover Extension:
enter in the extension number of the new extension.
The screen will say either "1 assigned" or "2 not assigned"
enter in 1 (assigned)
press feature 00 when finished.

Hi, make sure that the phone is set to go to Voice Mail, 601 *** ( Voice Mail number) forwards all calls, 602***(Voice Mail no.) is to forward callers to Voice Mail when that extension is busy or unanswered. To clear forwarding 600. I have sent you a link to 1 of our videos on YouTube to help, or take a look at www.abbeytelecom.com

Hi,

To turn off voice mail please dial ##002#, this would do the trick.

Regards

I received a voice mail which seemed to correct the problem. Sort of the same solution as when an actual extension is displayed. (you connect/disconnect)

A Panasonic system and Pana branded voice mail has a VM Transfer key that lets you send a caller to voice mail. It's programmed by picking a button down the left side of the keystrip (CO) and pressing PROG, the button, 94+ the VM extension, and STORE. (In a TA-824 system it would be either 107 or 115).

The TRANSFER button would work if the extension has CF set (All Call or Busy/NoAnswer), but there would be a delay. At the very least, when you tried yours, you were either dialing the VM extension which is probably not vailid because it won't let you transfer to yourself, or an invalid extension.

Carl

Most phone systems will not let you transfer to voice mail if you are on the extension that you want the voice mail to go to, which is the reason for the "Not Valid" message.

The logic is, if your talking to them on the phone, why would you want them to leave a message on your voice mail. Your talking to them directly already.