It is like the alarm is on silent and I can't get it off silent.
These clocks are built to operate at 50 cycles(Europe) and 60 cycles(USA) and this is controlled by the audible alarm setting. The clock has to be set on the loudest (highest tone) alarm for the clock to operate at the correct setting. You control the loudness of the alarm by pushing the minus button (second from the right) repeatedly until you here the loudest (highest) sounding tone. Leave it at that setting and the clock will work fine.
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