Question about HP Photosmart C3180 All-In-One InkJet Printer

1 Answer

Scanning photo or text image appears with purple/striped background

This past summer i was scanning documents without issue, now when i scan either a photo or document it appears as a purple background in the preview.
i've tried everything to change it, but without success.

also, when i push the scan button, it doesn't allow me any time to change settings or destinations.

any help will be very much appreciated!

Posted by lmk07 on

  • Anonymous Mar 21, 2014

    When I scan documents or photos, a 1 inch wide stripe runs the length of the scanned material. This does not happen when I print, but severely restricts the size of what I can scan

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  • Expert
  • 150 Answers

Drivers do not conflict with the program. If necessary, uninstall and then reinstall the program. BACK UP YOUR FILES IMMEDIATELY USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH ...

Posted on Nov 18, 2007

  • 1 more comment 
  • Anonymous Nov 18, 2007

    CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR
    TROUBLESHOOTING INFORMATION
    • Ensure that the program is compatible with the operating system installed on your computer.
    • Ensure that your computer meets the minimum hardware requirements needed to run the software. See
    the software documentation for information.
    • Ensure that the program is installed and configured properly.
    • Verify that the device drivers do not conflict with the program.
    • If necessary, uninstall and then reinstall the program.
    BACK UP YOUR FILES IMMEDIATELY
    USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS
    SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE

  • Anonymous Nov 18, 2007

    F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE
    • Save and close any open files and exit any open programs you are not using to see if that resolves the
    problem.
    • See the software documentation for minimum memory requirements. If necessary, install additional
    memory (see page 65).
    • Reseat the memory modules (see page 65) to ensure that your computer is successfully communicating
    with the memory.
    • Run the Dell Diagnostics (see page 46).

  • Anonymous Nov 18, 2007

    http://www.fixya.com/support/p348570-del...
    this is an important link go through this

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    mp830_batchscanning01.gif

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    * Text(Duplex): Select this to scan both sides of text documents.

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    mp007.gif
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