Why does scanner copy in color bars - PhotoSmart HP Office Equipment & Supplies

Get Into Printer Settings--Make Sure Color Print Box Is Checked.

To fix the colored lines on a copy page do the below steps

1. Disconnect the power cord, wait five seconds, and then plug it back in. This will reinitialize the unit and force the scanner to calibrate again.
2. Examine the scanner glass and white scan backing. Clean the scanner glass and scan backing if they are not clean. To clean the scanner glass and scan backing, use a soft cloth towel slightly dampened with clean water.
3. With the product turned on, open the scanner cover and check the bulb assembly. If the scanner bulb is not lit, the unit must be serviced.
4. Verify that the alignment page is placed on the scanner glass or in the automatic document feeder (if equipped) correctly. Place the printed side down.
5. Make a copy of the alignment page. The unit will make a copy even if the alignment message is displayed. Compare the copy to the original. If vertical lines appear in the copy, check to see if the scanner assembly requires cleaning. If cleaning the scanner assembly does not correct the problem, service the product.

Hi,

Solution one: Check the scanner light

1. Follow these steps to check the scanner light by making a color copy of any document.
2. Load plain white, unused, letter size paper in the paper tray.
3. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
4. Make a color copy.
5. When the product starts to scan the document to copy, slightly lift the scanner lid to see if the scanner light turns on. It is not necessary to lift the lid completely.
   

The scanner light should be visible under the scanner glass to the right or left.

Solution two: Check the power connection
Follow these steps to troubleshoot the power connection.

1. Press the Power button to turn off the product.
2. Unplug the product power cord from any surge protector, extension cord, or power strip, and then connect the power cord directly to a wall outlet.
3. Press the Power button to turn on the product.
4. Load plain white, unused, letter size paper in the paper tray.
5. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
6. Try again to make a color copy.
7. Press the Power button to turn off the product, disconnect the power cord from the wall outlet, and then reconnect the power cord to a different wall outlet.
8. Press the Power button to turn on the product.

Try again to make a color copy.If these steps resolved the issue , you do not need to continue troubleshooting.If the issue persists we have to reset the printer. Doing reset in the beginning stage is not recommended. Reply me back and i will provide the reset step instruction.

Regards
Riztech

Hello it means that the scanner bulb temperature is too low or there is some internal or external electrical malfunction.Try these solutions.
1.Check the scanner light.Make a color copy of any document by pressing the Start, Copy, Color button on the product control panel.While the product is making the copy, lift the scanner lid slightly to see if the scanner light is visible.
2.Make sure that the room temperature is suitable for your device
3.Perform a Power Cycle on the unit by following the steps below:
1.Turn the unit off.
2.Unplug the power cord from the unit.
3.Wait 30 seconds, and then re-connect the power cord to the unit.
4.Turn the unit on.
5.Make a color copy by pressing the Start Copy Color button on the control panel.
4.Check the power connections.Disconnect the power cord from any power strips or surge suppressors and then plug it directly into a wall outlet.Try making a color copy by pressing the Start Copy Color button on the product control panel.If the error message displays again, temporarily move the product to a different room, or plug the power cord into a different wall outlet.
5.Perform a partial reset
1.Disconnect the power cord from the product.
2.Press and hold # and 3 while reconnecting the power cord to the product, and then release both buttons.
3.Try making a color copy by pressing the Start Copy Color button on the product control panel.
6.Perform a semi-full reset(Performing a semi-full reset deletes any saved phone numbers on the product).
1.Disconnect the power cord from the product.
2.Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.
3.Try making a color copy by pressing the Start Copy Color button on the product control panel.
If nothing of these works and you still see the error you should take your printer to support service for repairing the parts.

If you want Photocopy by using scanner just put your original document on scanner and press copy option.
here is two copy black and color for black copy and color copy

If you want to scan from printer to PC. Install scanner software from your driver CD and use scan sofware.
Remember that you can use only page for scan. can not use book. because this is not flatbed scanner.

Thanks
Sk. Abdus Sabur

calibaration your scanner or clean scanner mirror

a piece of plastic locks your scanner in place, it is under the scanner up above where the copies come out. It turns 90 degrees.
Maybe some one turned and locked it.
Good luck

Bob

See the preferences of your scanner and configure the scanned file preferences

if your cartages are ok then ckeck the colour print from pc if it is ok then clean ccd and if the problem will also come then replace scanner cable and after that if problem will also come replace scanner ccd

Scanner Failure, Power Off and On' Message Displays on the Control Panel when Copying or Scanning


Issue
The message 'Scanner failure, Power off and on' displays on the control panel of the product.
This error usually occurs when trying to scan, to make copies, or during the product start up.
Try the solutions in this document until the issue is resolved. It is not necessary to continue to the next solution if one solution resolves the issue.
Solution one: Check the scanner light
Make a color copy of any document by pressing the Start Copy Color button on the control panel. While the product is making the copy, slightly lift the scanner lid to see if the scanner light is visible.
CAUTION: Do not look directly at the light. It is not necessary to completely open the lid to see the light.
If the scanner mechanism moves across the scan bed, but the light is not lit, click here to service the product .
Solution two: Check operating conditions
Extreme temperatures can affect the operation of the product. Make sure the operating conditions match those recommended in the User Guide provided with the product.
Solution three: Check the power connections

1.
Make sure that the product is connected directly to a grounded wall outlet and not plugged into a power strip.
2.
Make a color copy by pressing the Start Copy Color button on the control panel.
3.
If the error message persists, temporarily move the product to a different room or outlet, and then make a color copy by pressing the Start Copy Color button on the control panel.
4.
Check the part number on the power supply to make sure that it matches the part number listed in the User Guide.

Solution four: Perform a power cycle

1.
Turn the product off.
2.
Unplug the power cord from the product.
3.
Wait 30 seconds, and then reconnect the power cord to the product.
4.
Turn the product on.
5.
Make a color copy by pressing the Start Copy Color button on the control panel.

Solution five: Reset the product
Follow these steps to reset the product.
Step one: Perform a partial reset

1.
Unplug the power cord from the product.
2.
Press and hold # and 3 while plugging in the power cord.
3. Make a color copy of any document by pressing the Start Copy Color button on the control panel.
If the partial reset resolves the issue, do not continue to the semi-full reset.

Step two: Perform a semi-full reset
CAUTION: Performing a semi-full reset deletes any phone numbers that are saved on the product.

1.
Unplug the power cord from the product.
2.
Press and hold # and 6 while plugging in the power cord.
3. Make a color copy of any document by pressing the Start Copy Color button on the control panel.

Solution six: Service the product
If you have completed all the steps listed above and are still experiencing a problem, service the product.