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Take your cell-phone, and dial the same number, to see if you get the same "busy" signal.
If the telephones in your business require you to "dial-9" to get an "outside" line, be sure that your FAX is also following that "dial-9" protocol, and also waiting 1 or 2 seconds after the "dial-9", in order to get the dial-tone from the "outside" line.
Check in the fax setup menu and make sure that the setting for tone or pulse is set correctly for your area, most all systems now are set for tone dialing. Make sure you input the number just as you would dial it, like 1 before the area code and no area code if you are faxing a local number...
You need to dial two commands on the receptionist's phone. On the intercom dial 7311# for outside line call waiting signals and 7321# for inside calls. (0 cancels).
busy signal can mean another phone on your line is till connected. remove each phone one by one till the line is open, this can be also a redial on a phone activating by itself, or if you have forward messaging activated it can do this as well if it stuck on.
Hi Anonymous, I want to help you with your question, but I need more information from you. Can you please add details in the comment box?
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