Even though the player uses a DVD ROM drive there is no hole.
It is possible there is a loading belt problem in the Drive.....
Here's a link on how to replace the entire drive with an everyday... PC DVD drive...
http://www.nerd-out.com/darrenk/loader_replacement/loader_replacement.htmHere's a link to anything you would like to know know about hacking an APEX,,, not only making it region free but improving it's playback quality (Not all models have improvements,,, but any drive can be better than what is supplied)
I have replaced one drive on an AD-600 and upgraded the firmware for a second drive in an AD-600... AD-500 is a similar model.
http://www.nerd-out.com/darrenk/
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