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Select system settings, then select data management, Select the "System Memory" tab to delete files from the Nintendo DS system memory. Select the "SD Card" tab to delete files from an SD card. A list of saved files on the system memory or SD card will appear. Select the saved file you want to erase from the list. A prompt will appear. Choose "Delete" from the prompt and confirm you want to delete the file. The saved file will be immediately erased from the system memory or SD card of the Nintendo DS.
Where did you buy this game? Is it from a reliable source? There's been known fake DS games that don't work. And usually the case is the game shows a message "can not access saved data. please turn of power and re-insert game". This is actually my first time with a case where it can't erase the data. Try contacting the previous owner.