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Probably better to ask them direct especially if it needs warranty repair. We are not they, we are Fixya. We just have a Graco category for handy filing of questions.
Graco is a world famous brand for producing and selling all kinds of peripheral products on babies, such as a bassinet, high chairs and of course, baby swings. With long producing history and innovated spirit, it has been a popular brand on mom's best choice. Till now, Graco has many series of swings, including sweet peace vibrating musical baby swing, duet oasis swing with soothe surround technology, etc.
Same problema as described by other person:Graco swing will not swing with 5 month old in it. Put in new bateries everything. But when we take baby out it swings perfectly fine
You need to remove the center of the part the connects to the chair. Use a thin screwdriver to pry it out a little, slide the screwdriver into the center and then pry each of the two tabs outward from the center. As you unhook it, you will be able to pry it out and then the attachment mechanism will pull off.
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