Creative Labs Creative Technology Zen MP3 Player Logo
Posted on Jul 15, 2009
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Creative zen mp3 player won't turn on. already tried resetting

Creative zen mp3 player won't turn on. It was at full battery power when this happened. Tried resetting, didn't do anything, still won't turn on. Computer won't even recognize it when i plug it in, mp3 won't charge either. Can I send it back for a new one?

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  • Posted on Jul 15, 2009
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Mine did exactly the same and i thought it was dead, but when u are reseting it keep it plugged into the computer while reseting it and it should turn on. It worked for mines anyway.

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  • Posted on Jul 15, 2009
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I do not know about your warranty - call or e-mail support. If your computer no longer recognizes it it is dead - sorry.

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  • Posted on Jul 30, 2009
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My mp3 player turned black randomly and wont turn back on HELP.

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Related Questions:

8helpful
2answers

I'll begin by saying that this is an 8GB Creative Zen MX, and NOT a 16GB, but I believe the solution may be the same. My zen will not turn on, or connect to my computer. This happened just yesterday...

Hi.
just pressing the reset button is not enough.


Try this:


1. To reset the player, gently insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play/Pause button while powering on your player.

3. When the player displays the Creative logo, release the Play button.



Depending on the model you can also use following procedure:
1. Remove the battery.

2. Move and hold the Power button to the Power On position and re-insert the battery to the Zen Vision. Hold the Power button until the Recovery Mode appears.

0helpful
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Zen v plus 8g

If you already try both reset, then try doing a firmware update.

On computer try unplugging computer power cable, and if it is a laptop also remove battery, this sort out problems related with electrostatic charges on computer USB ports.
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1answer

Creative zen

dpwnload the disc onto your computer then it might work.
2helpful
3answers

Creative Zen Touch stuck in "recovery mode"

Hi! I think you should try this (i've already tried it and it works):
1- Unplug your Zen from your Computer.
2-Turn off your Zen (if you can't do it, press the "Reset" button)
3- BEFORE turning on your Zen, press your "Play" button and hold it while you turn on.
4-When a format menu appears, select the "Format All" option (you'll loose all your Zen data).
5-When the format menu reapears, select the "Reboot" option and listo! You have your Zen as new and should not have problem. Good luck!
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1answer

Annoying Problem with my creative zen v

"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related


try downloading the
MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

By the way, before updating the firmware, let the battery have a full charge, ok?

I hope it won't keep freezing on you after the update.
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5answers

Zen Neeon frozen completely

Leave it alone for a while, then try reinstalling the Zen Program, then plug it in, then rest it, then try to switch it on. It worked for me
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