Dell 962 prints fine - copies, scans and faxes are illegible

Hi,.... I'm having the same problem as sharon_mi334. My Dell AIO 962 does not copy, fax or scan...but prints. When attempted(copy, fax or scan), the output is a scanned image or a print out that's completely black. When I looked at the "scanner light unit/ copier camera" or what-ever it's called ... the gizmo that moves across under the glass plate,... I noticed there was NO light coming out of it as it should on any other copier, etc. Sooo,... is that the problem, ie: unable to copy the image? If so, can I fix that by replacing a bulb or a particular unit? Looking for some advice and thank you for your help and time.

medflight.

My all in one dell 962 does print red or orange/pink hue on all copies or prints.What do I need to do,to fix the problem?

your catridge has been faulty pls replace it

go to printers find dell aio 962, right click propertys, check 1st it is set to the right port, usb, paralell which ever the printer uses and that bidirectional support is enabled.same prop. page click advanced and be sure start printing immediately is checked then ok and try printing then. if no prob here then you may have a bad driver, a bad cable or a bad printer.

END OF THE LINE TIME FOR A FUNERAL

Try installing a lower end printer to the same port. For example HP LaserJet 3.

Are you getting any kind of pop ups when you try to scan?

What kinds of AntiVirus Software are you using.

What operating system are you using: ex. Vista; XP Home; XP professional?

Answer these questions and maybe I can help you

Try reinstalling the printer software by downloading the latest version from support.dell.com.Also try using the printer with a different system if avialable.

The printer is dead and needs replacement. If covered under warranty, u can get a replacement from Dell. Speak to Dell support and they can give you alternative solution.

You can start by checking what printer you're using in word. Go to
File - Print. And check the name of the standard printer. It should be Dell Photo AIO Printer 962, if it says fax or something you'll hva to change the printer by clicking on the blue butten and choose the right one.