Canon PIXMA MX492 Wireless All-In-One Printer Logo
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April Merino Posted on Dec 31, 2015
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Why won't it print, copy, or run a test print?

Keep getting code; 1871 insert cassette into the device

1 Answer

Danny Kuhlmann

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  • Canon Master 1,443 Answers
  • Posted on Jan 01, 2016
Danny Kuhlmann
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Joined: Oct 01, 2009
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The sensor switch is bad, sounds like you either need to have repaired or replace since printers are soo cheap now

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0helpful
1answer

Printer says insert cassette 1871?..

Shut down your printer and disconnect the power cord from the printer. Wait for a few minutes and link the cable back to the printer and power supply. Reload the papers into the input tray. Load the papers that are compatible with your printer. Adjust the paper width guide while loading the input tray. Also, reinsert the cassette in the printer. You will hear an electric sound when the cassette is inserted properly. Try a print and check if the issue is solved.
If the issue continues, click the Apple icon or Start menu on your computer or laptop. Select System Preferences and tap Printers & Scanners. Delete the unwanted printer names in the devices list on your computer. Remove and readd your printer and get connected. Still having issues Call Our Toll-Free 1-866-293-9220 our experts guide you to solve your issues
0helpful
1answer

Screen reading insert cassette 1871

To what make and model of camcorder does this comment apply, please ?
0helpful
1answer

My Epson Artisan 7-110 keeps trying to print to cassette 2 (small cassette) even when copying A4. A4 paper is loaded in Cassette 1. Why?

If its not a setting problem, it may not be communicating with your computer properly, try turning it off, wait a little while and turn it back on, if that doesn't work delete your printer off your computer and re install it, Is it the default printer on your computer? some times if you run more than one printer from your computer there's a conflict which can make it behave in weird and wonderful ways.
0helpful
1answer

X4270 won't copy after replacing black cartridge. It did run an alignment page, however.

Try this approach:
  1. On the printer operator panel, on Copy mode, press Options.
  2. Select Maintenance.
  3. Select Clean Cartridges
Your printer will then print a test page forcing ink through the cartridge nozzles and clean them.
Try to print your document again to verify that Copying is properly functioning now.
0helpful
1answer

We tried printing and copying with the setting set at LTR and LTR-R and we checked the paper tray and every time we make a copy or print it prints out the entire document perfectly centered across the...

It seems to me to be a problem of the Blue paper cassette size dial is set wrong. First see what the settings are from the display by pressing the paper select button. Most people have it set for the upper cassette to be LTR ( 8 1/2 X 11 inch paper - length running from front to rear in the cassette ) and the lower cassette to be LTR-R ( 8 1/2 X 11 inch ) or Legal ( paper length running left to right). Check to make sure the blue dial agrees with what's in the cassette. Try doing the testing by putting the paper on the glass first and closing the top. If this is correct and the problem is in the Documnet feeder then one of the raised flags may be broken or the sensor bad. The left one is for letter, the second one for LTR-R or legal and the third is for 11 X 17. The opening and closing fo the side guides also helps to determine paper size. Hope this helps you.
1helpful
1answer

How do i change the tape on it?

This machine uses the Brother TZ tape, which is available in a variety of colors and three widths (1/4" (6mm), 3/8" (9mm) and 1/2" (12mm)). A TZ tape is supplied with this machine.

1 Press in on the rough area at the top end of the machine and fold open the back cover. Should be the exact process as loading batteries.

2 If a tape cassette is already installed, remove it by pulling it
straight up.

3 If the ink ribbon in the other tape cassette is loose, use your finger to wind the toothed wheel in the direction of the arrow on the cassette until there is no slack in the ribbon. Also, make sure that the end of the tape feeds under the tape guides. Note: If you are using a new tape cassette provided with a stopper, be sure to remove the stopper.

4 Insert the tape cassette firmly into the compartment, making sure that the entire back of the cassette contacts the bottom of the compartment. Note: When inserting a tape cassette, make sure that the inner ribbon does not catch on the corner of the metal guide.

5 Securely close the back cover, making sure that it snaps into place.

6 Feed the tape by holding down CODE and pressing PRINT once, and then push in the tape cutter lever to cut the tape.

You can also get a copy of the user's guide here.

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7helpful
3answers

I get an eject symbol and beep and error code c32:11, original issue was that it ate a tape

Hi,
The error C 32:11 denotes for mechanical unsuitability, This problem appears when the improper insertion of the cassette been done, or lose cassette tape stuck,
In all these situations mechanical adjustment is required, You are suggested to please contact any expert for the mechanical adjustment.
Hope you will understand my sayings.
Thanks for using fixya.
0helpful
1answer

How do I get faxes and copies to print from tray 2?

That is an advanced feature, genrally this is known as Automatic drawer eligibility. However, I am not sure this device offers this advanced feature. Look for options to select drawers for your diff functions in your users manual. Sorry best I can say...
0helpful
1answer

WILL NOT COPY

Dear, after changing the cartridge, printer print a test print. OKAY. Take that test print and put it on the scanner (printed area should on the side of mirror) then press "scan" button on your printer "bottom left". When the light stop fluctuating. Keep out the paper from the scanner. After this Printer will work properly
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