Hello Anne,
Even with your model number I was unable to get a good description of your control board (or part availability)... or manufacturer (seems to point ti induction cooktops)... Sorry.
Your question peeked my curiosity because I had no idea there was a lock... The instructions say to "hold/press" the button/icon down for 5 seconds and the cooktop/oven should UNLOCK...
We are LOOKING for a symbol of an UN-LOCKED Padlock.
The instructions go on further to say... if this does not unlock
your appliance you need to have a service technician look at your CONTROL BOARD.
Hoping for a reset... READ THE MANUAL (failing that)...
I would recommend FIRST (before total capitulation)... trying to find the associated CIRCUIT BREAKER and shutting off the power... for at least a minute.
If that action does not provoke more cooperative behavior from your cook top INCREASE the time intervals (some better appliances use pretty good capacitors for holding memory settings... while others use terrible caps... (one of the biggest reasons for circuit board failures)).
In ANY CASE... I would try many more things like hunting up parts or online videos before inviting the Samsonite Gorilla to take one of my appliances apart (again).
Hoping the 5 seconds works for you!
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