Question about Acer Aspire 5100-5033 Notebook

2 Answers

Acer oribicam not working

I actually have acer aspire 5100-5023 which does not appear when i list.
the acer orbicam does not work so the acer orbicam software does not work. how do i troubleshoot or can this be fixed. just purchased in august

Posted by olelady on

  • 4 more comments 
  • Anonymous Dec 16, 2007

    i cant use my acer orbiCAM i chane my os vista to xp acer aspire 5610-4490

  • Anonymous Feb 05, 2008

    aspire 5613zwlmi orbi cam does not work it always says that it is not working finding solutions

  • eliazbeth Mar 25, 2008

    my webcam not working

  • noelsan Oct 19, 2008

    I have a clients 5613zwlmi acer aspire notebook,



    I have tried vista and xp, I keep getting a blue scree under win xp. I am not sure what driver is casuing the problem or if it is a hardware issue.

    How do i resolve this?



    Regards Noel

  • hermannijhui Oct 29, 2008

    Camera stopped working during a power surge

  • Anonymous Nov 30, 2008

    i have exactly the same problem with my5100

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Anonymous

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There is a utility bar that you can install that lets you change the default application folder:

** Note ** When the My Pictures or Pictures folder gets full, camera will not work - Cut and Paste all pictures in that
folder to another folder and restart Orbicam program.

If that does not work then do this:

Start - Programs - look for Acer Empowering Technology then Acer E-Recovery - The look at the bottom and you will
"Backup", "Burn disk" and Restore" choose Restore - choose Apps and Drivers at the bottom of Restore tab (it will say
extracting) - once extracted - click Install - click Vista or (XP) on the left - click Drivers - click Camera or CCD - on the
right side of the screen, then look for Bison driver or (or your model which can be found in device manager - control panel - system - device manager - Imaging devices) you have then click a phrase that has something like "Install now", follow on screen instructions. Then repeat steps above and instead of driver choose Bison (or your model which can be found in device manager - control panel - system - device manager - Imaging devices) Utility

Posted on Feb 02, 2008

  • Anonymous Feb 02, 2008

    There is a utility bar that you can install that lets you change the default application folder:



    ** Note ** When the My Pictures or Pictures folder gets full, camera will not work - Cut and Paste all pictures in that

    folder to another folder and restart Orbicam program.



    If that does not work then do this:



    Start - Programs - look for Acer Empowering Technology then Acer E-Recovery - The look at the bottom and you will

    "Backup", "Burn disk" and Restore" choose Restore - choose Apps and Drivers at the bottom of Restore tab (it will say

    extracting) - once extracted - click Install - click Vista or (XP) on the left - click Drivers - click Camera or CCD - on the

    right side of the screen, then look for Bison driver or (or your model which can be found in device manager - control panel - system - device manager - Imaging devices) you have then click a phrase that has something like "Install now", follow on screen instructions. Then repeat steps above and instead of driver choose Bison (or your model which can be found in device manager - control panel - system - device manager - Imaging devices) Utility

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Trinity Sabre

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  • 111 Answers

You should be able to get the drivers and application from acer.
http://www.acerpanam.com/flex/acerdrivers/bin/drivers.html
select notebook, aspire 5100, and scroll down to acer orbicam

you will need to go into the control panel, system, device manager, and check under imaging for acer orbicam, double click it and it should tell you the manufacturer (bison, logitech, suyin)

grab the appropriate driver and camera applications

remove the installed orbicam application via add/remove programs and reboot if necessary prior to installing the new drivers and application.

if this doesn't fix the issue, please post a follwup and i will see what i can find out.

hope this helps,
trin

Posted on Nov 17, 2007

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1 Answer

Install aspire 5570\Acer OrbiCam


You will need to go to the Acer website to download the driver for your OrbiCam. The following link will take you to the site:

click-here

Once you click on the link the webpage will open up and ask you to choose your laptop. You will highlight Notebook, then Aspire, then your model # 5570. A list of all of your drivers will then appear on the page. You will scroll down to the list of Camera drivers, choose the correct manufacturer of your OrbiCam, and then click on the Download icon. The webpage will then allow you to download the file.

The file will be packed in the .zip format. If you don't already have a utility to unpack the archive you can go to this website:

http://www.7-zip.org/

The 7zip file is a free file. Download the file to a location that is easy for you to get back to. Saving it to your Desktop can make it easy to work with. When the download is finished just double click on the icon, and the program will automatically install itself.

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is it the built in OrbiCam rhat stopped working? Or a Webcam that you purchased?

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Acer orbicam - when I try to start up orbicam it says it is being used by another application and that I should close that application and then open oribicam. I have no idea how to find out what...


it is not being used, this is a common fault of the Orbicam, with no answers or newer drivers from Acer, the belo works for me as i have the same problem along with many others.

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Aspire 3684 orbicam not working


Please check in device manager, is it there ?
it's supposed to be under imaging device.

If it isnot there, it's mean it's hardware, it can be orbicam cable or orbicam itself is bad.
In this case, try to reseat the orbicam cable, it's beside power button, you need to open the power cover (power cover is long cover where the power button reside), you just need to remove 2 scews on power cover, it's in lcd hinges. there are 2 cable beside power button, the camera cable is the cable that come from lcd, not from uppercase.

if your orbicam is in the device manager, try to re-install orbicam software. if you don't have orbicam software, you can download it from www.acerpanam.com.

I hope this will help you.

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Acer OrbiCam keeps crashing (Aspire 5570)


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Aspire 5610-2762 Orbicam not working


** Note ** When the My Pictures or Pictures folder gets full, camera will not work - Cut and Paste all pictures in that folder to another folder and restart Orbicam program.

If that does not work then do this:

Start - Programs - look for Acer Empowering Technology then Acer E-Recovery - The look at the bottom and you will "Backup", "Burn disk" and Restore" choose Restore - choose Apps and Drivers at the bottom of Restore tab (it will say extracting) - once extracted - click Install - click Vista or (XP) on the left - click Drivers - click Camera or CCD - on the right side of the screen, click a phrase that has something like "Install now", follow on screen instructions.

Dec 18, 2007 | Acer Aspire 5610-4648 Notebook

3 Answers

My orbicam


The symptoms
The symptoms arise when a user double clicks on Acer Orbicam (Desktop icon), and Vista displays the following message: “Acer Orbicam application has stopped working” and needs to be shut down.
First of all, your webcam is still working, the device does not have problems. You can check this quite easily by opening Messenger -> Tools -> Webcam Settings.
Another way is to check the folder:
C:\windows\BisonCam\
There you will find the application “LiveCam.exe”. Run this to check that the webcam device is working fine.
If you don’t have the “BisonCam” folder, this means that your webcam is a different model; I don’t yet have a complete list of all the devices and their relative folders but all notebooks and webcams have some folder so if you look hard enough you’ll find yours.
The problem
There appear to be two factors that can create this problem:
1] The Orbicam application needs the correct orbicam driver to work correctly;
Windows Vista has its own internal driver to install the device, naming it “Acer Orbicam” (great Windows!!) but in this way the application cannot find the correct driver, so Vista returns the error message.
2] If some pictures are present inside “My Pictures” folders, the Orbicam application will fail to start. It seems to be a Vista issue and still needs to be fully clarified.
The problem seems to have been caused by the Vista Upgrade software, which causes the OrbiCam application on certain models to malfunction. However, as explained above, the OrbiCam camera works fine, the software just can’t control it correctly after the upgrade.
Another issue that has added to the confusion here is that there are “more than ten” different types of OrbiCams installed on Acer notebooks. Again as mentioned above Windows Vista has its own internal driver to install the device, and simply calls it “Acer Orbicam” which makes distinguishing the correct driver from wrong one an almost impossible task. If you replace your driver with the wrong one, the application cannot find the correct driver and you get the now famous error message.
Lastly, the problem is restricted to Vista-ready notebooks and NOT native Vista notebooks. By that I mean the problem does not exist with the new Gemstone and TravelMate ProFile models as these were designed specifically to run under Vista.
I know this is no consolation to users with this problem but I just wanted to reassure readers that this issue is not endemic to all Acer notebooks.
Solutions
Currently only 2 notebooks have complete solutions available online. This is because - so far - they are the only “problems” Acer support technicians in Taiwan have been able to fully replicate, analyse and repair.
These “fixes” are not general solutions and ARE NOT OK FOR ALL NOTEBOOKS. This explains why some readers have been getting error messages with the new drivers/applications. The new drivers and applications can be found at the following addresses:
Aspire 9300 at the following link:
http://support.acer-euro.com/drivers/notebook/as_9300.html
Aspire 5570 at the following link:
http://support.acer-euro.com/drivers/notebook/as_5570.html
If your notebook is not one of the two above, read on:
For all notebooks with Acer Orbicam the repair procedure is the same:
1] identify the specific webcam device you have inside your notebook
2] get the hardware description (hardware id) of your notebook’s webcam
3] get the full serial number of your notebook (long alphanumeric code in the bottom side)
4] send this information to your local support centre who can then walk you through the procedure for your specific notebook.
All steps are important because only with the above information can Acer correctly identify the right driver and application for your notebook. Simply sending “Acer Orbicam” as the description, does not help because all the different webcams Acer installed are called “Acer Orbicam” (again, thanks Windows)…
So how do you identify the right one ?
How to get the webcam device information:
Go to “Control Panel”, switch to “Classic View” (the support team still find this way easier and better to work with than the default one) and double click on the “System” icon; to the right you will find Tasks list and below “Device Manager”, click on this.
Now you have the full list of devices of your notebook, look for “Imaging Devices” and double click on this. Here you will find the Acer Orbicam.
542506847_38185ec1b4_o.jpg Double click on “Acer Orbicam” and the Acer Orbicam Properties window appears. There are three tabs : General, Driver, Details
542397216_657b57f5d0_o.jpg Click on “Driver” tab, the important information listed here is:
“Driver Provider” and “Driver Version”
542506947_d280ed5924_o.jpg Copy this info onto a word / txt file or take a screenshot of this window. Just make sure you write down this information. Then click on “Details” tab
542506971_0b3e8f0f00_o.jpg Under “Property” you have a scrolling list, click on it and open the drop down menu.
542507017_6f244cf125_o.jpg On the drop down menu look for “Hardware Ids”. Click on this.
In the Value box, you should find something similar to:
USB\VID_5986&PID_0102&REV_0100&MI_00
USB\VID_5986&PID_0102&MI_00
542397338_1d8c1d1f3a_o.jpg As before, copy these two lines or make a “screenshot” of the window
At the end of all this you will have:
Your Notebook’s Serial Number
The OrbiCam Driver Provider
The OrbiCam Driver Version
The OrbiCam Hardware IDs

Send all of this information to Acer with your support request/telephone call. This should cut down the time it takes them to get you back up and running.

Good Luck, should get your cam going again/Please dont for get to Vote, Thank You.

Dec 15, 2007 | Acer Aspire 5610-4648 Notebook

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