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Try removing the M/W turntable and placing a shallow bowl upside down centered over the rotating device. Then place your plate on top of the bottom of the bowl. The device will still rotate but will not be in contact with anything.
This is a fairly easy one. First, make sure the turntable coupler under the glass dish is not broken. Second, on the control board, find the turntable relay and test for voltage. Some turntable motors are 24 volts DC, so make sure your testing the correct voltage. If no voltage from the control board, then replace the control board. Otherwise head towards the turntable motor. On OTR models, you can get to the motor by un-screwing the bottom panel on the microwave. On countertop models, there will either be a knockout or screw on access panel. Check for voltage at the motor. If no voltage, check the wiring back towards the control. If voltage, then replace the turntable motor. The component list below also shows how to test a turntable motor.
It sounds like the turntable motor has failed. It is a synchronus motor with a plastic gearbox reducing the RPM to about 5. The gears fail when the turntable dish is turned as the motor stalls the shafts. Replacing the motor is no big deal. There is usually an inspection cover that can be removed on the underside of the cavity. Remove the cover and remove the motor. Replace with the same type and the reverse procedure will fix it. You may however require a self tapping screw to affix the cover back on. A bit of a puzzle but not too difficult to work out! Hope this helps.
Your turntable motor need replacement. tip upside down with dish removed and gain access to turntable motor from underneath.(remove power plug before you start working on the m/wave.) 2 screws hold the small t/table motor in place.Unscrew both and pull motor upwards. Quote the info on the motor for a replacement. I find cooking isnt effected in any wayexcept if you want to bake things like cakes. It then requires the t/table motor.
I guess my problem cannot be fixed. I was told that my microwave turntable is automatic and cannot be turned off, therefore, if you have a 9 1/2 x 11 dish and need to reheat something it cannot go in the microwave because it does not fit .
The most likely causes are a bad turntable motor, a bad turntable coupler, or a problem with the wiring to the motor or on the controller.
Also, you might check your manual to see if there is a feature to turn it off. It may be set to off.
You can find the owner's manual online here:
You can get any needed parts here (enter your model number without any dashes) http://www.pasc.panasonic.com/epartr
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