HP ENVY 5530 E-ALL-IN-ONE PRINTER 1200X600 128MB USB / A9J40AB1H / Logo
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diane thomas Posted on Nov 24, 2015
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New cartridges {61 black & tri-color} & printer says they are set to default and on another try low ink. can newly opened cartidges be empty. do i replace and try again or am i missing something?

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richie46

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  • HP Master 12,962 Answers
  • Posted on Nov 24, 2015
richie46
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The ink in those cartridges is alcoholic in nature and evaporates over time - hence the expiration date. If just purchased I would return and exchange.

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Black ink will not print but colors do

Most likely culprit is a dried up ink within the nozzles themselves. The best things for getting rid of dried ink in the nozzles is to use either a standard bathroom cleaner or rubbing alcohol. With the printer on open the door as if you were replacing ink. With the ink cartidges visable, unplug the printer so they stay put. Remove the cartridge and spray the cleaner in the where the ink is taking from the cartridge and clean it with whatever works. I really really good trick is if you have an old cartridge you can use a syringe to fill up the empty cartridge with your cleaning solution or rubbing alcohol. Insert the cartridge and run some test prints. This will for sure run the cleaner through the nozzle and hopefully dissolve the blockage.
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Replaced ink cartridge still shows ink low needs to be replaced but is printing? Can it be reset?

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There is a 'low toner' override in the menu system, but if this has NOT been set already, a 'flag' will be set on the chip on the cartridges that are low/empty.

The printer needs to 'see' cartridges that are usable, i.e. NOT empty, in order to function.

It is possible to replace just the chips on the colour cartridges, but then any colour printing quality could be compromised of course, as the colours will be low/empty. You would then be able to use the printer as if it were a mono laser, just changing the black cartridge when needed

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hi... try these steps
>unplug power adaptor and plug it back in
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>if sam ething happens..contact tech support on 800-332-4120..printer would be replaced
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Select printing preferences, select advanced.
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