I cannot use handset to answer calls or to send calls. Message says "Press find HS on base 4 sec. Then Press#pm handset: I have done this doZen of times Nothing happened. Message still on. HELP

Do you want to erase all messages? Are you looking at the handset, the base or are you calling the KX-TG885SK remotely?

1) At the base, press Erase during playback of a message to delete the current message. To erase all messages from the base, press Erase twice when the phone system is in standby mode (no active calls/incoming calls).

2) From a handset, use the menu to access the Answering Device sub menu and choose play new message or play all messages. (Alternatively, press Menu # 3 2 3 to play new messages or Menu # 3 2 4 to play all messages.) During playback of a message, press * 4 or pause the message. After pausing the message, highlight Erase and press Select. Confirm this. To erase all messages, choose Erase All messages (Menu # 3 2 5) and follow the prompts to confirm (highlight Yes and press Select). You can also press * 5 to erase all messages from the Answering Device sub menu.

3) During a remote call, *4 and * 5 work as above when using the handset.

See pages 70, 71, and 74 in the operating manual. The manual is available on the Add-on Handset page: https://shop.panasonic.com/cordless-corded-telephones/telephone-handsets/KX-TGFA61B.html . The current link to the manual is http://help.panasonic.ca/viewing/ALL/KX-TG885SK/OI/TG885SK_PNQP1397ZA/TG885SK_PNQP1397ZA.pdf .

I hope this helps.

Cindy Wells

Suggest you reset handset and register again with base.

Instructions from manual...
Resetting Handsets If you have trouble with a handset or if you want to replace one, clear the registration information from the base and the handset: 1. Press & hold END and # at the same time until you see the System Reset menu. 2.If you still have the base the handset is registered to, select Deregister HS, then select the handset you want to reset. If you don't have that base anymore, select Base Unavailable. 3. To confirm, select Yes. The handset displays Handset not registered. Registering Handsets If you see a "not registered" message on a handset, you must register it to a base before using it. 1. Place the handset in the base; the display should say Handset Registering. 2.Wait until the display says Registration Complete (about 30 seconds), then pick up the handset and press TALK/FLASH. 3.If you don't hear a dial tone or the display says Registration Failed, charge the battery completely, then try again.

General - Product Troubleshooting - VTech® Cordless Phones

www.vtechphones.com/support/.../35/178

VTech Communications Inc.Step 1: Place the handset in the base or charger. If PRESS FIND HS 4 SEC ON BASE does not appear on the screen after a few seconds, lift up handset and recradle it in the base or charger. Step 2: On the telephone base, press and hold FIND HANDSET for approximately four seconds.

Product Registration - VTech® Cordless Phones

https://www.vtechphones.com/.../product-re...

VTech Communications Inc.Vtech DECT 6.0 cordless phones are among the most advanced and innovative homephones on the ... Product Registration. How do I register my product?

vtech cordless handset, how to register - YouTube

? 3:21
https://www.youtube.com/watch?v=dV9rZ_cYcks
Feb 22, 2015 - Uploaded by Brian Williams
i registered my handset but im not able to call and answer call from my ... you lose your phone you have to de register allphones and start over.

From what I read it seems you are trying to register and add a new handset to your system. I am also assuming that the handset is de-registered.

A common problem with registering a handset to this system is Owners Press and Hold the # sign before releasing it. This button is to Press and IMMEDIATELY release. DO NOT HOLD. If this does not solve your problem then

With a charged battery in the handset, the display should read "1.PRESS FIND HS ON BASE 4 SEC and 2.THEN PRESS # ON HANDSET" if it say so, then when you press and "IMMEDIATELY RELEASE " the # sign on the handset the information should change If the screen goes blank when you do so and return to "1.PRESS FIND HS ON BASE 4 SEC and 2.THEN PRESS # ON HANDSET" then you will have a bad battery or your base memory is full.
Replace the battery and try again. If no change then

The best way to go is to clear the system and re-register all the handsets. Begin by removing any handset from the main base cradle. Then
Press and hold /FIND HANDSET on the Main base until the IN USE light turns on and starts to flash. then release it, then without pause Press and Release it again. That will clear the system and de-register all your handsets.
All handsets will show 1.PRESS FIND HS ON BASE 4 SEC and 2.THEN PRESS # ON HANDSET. To re-register follow this instruction

Please try the following procedure to register the handset:

1. Place the unregistered handset in the telephone base. If PRESS FIND HS 4 SEC ON BASE does not appear on the handset screen after a few seconds, remove the handset and place it in the telephone base again.
   
2. On the telephone base, press and hold FIND HANDSET for about four seconds (until the red IN USE light on the telephone base turns on) and then release the button. The handset shows PLEASE WAIT... and it takes up to 60 seconds to complete the registration. The handset shows HANDSET X REGISTERED (X represents the handset number assigned) and you hear a beep when the registration completes.

When the registration is complete, the newly registered handset is assigned the next available handset registration number. For instance, if you already have HANDSET 1 and HANDSET 2, the next registered handset will be HANDSET 3

I have a 2-handset VTech CS6419 that I had been using w/o problems for months. Both HS were always plugged in and charged. One day I found the base HS would not ring and the screen had the message that I needed to register the HS. Pressing the "find HS" button to start the process only made the accessory HS, not the malfunctioning base one, ring. I solved the problem by 1) unplugging the base, 2) pulling the batteries from BOTH handsets, then 3) replugging in the base and reattaching the battery for ONLY the malfunctioning HS. 4) I then did the registration process again (press the "Find HS" button on the base for 4 seconds, then press the # button on the HS and wait.) The malfunctioning HS then registered! I then reattached the battery to the accessory HS and returned it to its' base. Problem solved!

1)On handset, press MENU, 0, 0, 1.
Handset display shows as follows.



*Skip this step when handset already shows as above.

2) On base unit, press LOCATOR for 3 sec until CHARGE LED flashes.

3) On handset, press OK button. Then wait until the handset display changes as follows.





If you receive an error message indicating the maximum number of handsets have been registered, you will need to deregister the handset from the base unit, then try to register again.

*If this does not work, your unit is defective. Please send your unit for service.

Panasonic Services Company Customer Servicenter
Suite B 4900 George McVay Drive
McAllen, TX 7850



1)On handset, press MENU, 0, 0, 1.
Handset display shows as follows.



*Skip this step when handset already shows as above.

2) On base unit, press LOCATOR for 3 sec until CHARGE LED flashes.

3) On handset, press OK button. Then wait until the handset display changes as follows.





If you receive an error message indicating the maximum number of handsets have been registered, you will need to deregister the handset from the base unit, then try to register again.

*If this does not work, your unit is defective. Please send your unit for service.

Panasonic Services Company Customer Servicenter
Suite B 4900 George McVay Drive
McAllen, TX 7850



1) Press FUNCTION on handset. Then, using the Navigator key, press Down (V) 4 times, Right (>) 1 time, Down (V) 7 times, Right (>) 2 times.
Handset display shows as follows.



*Skip this step when handset already shows as above.

2) On base unit, press MUTE. (MUTE LED flashes.)

3) On handset, press OK button. Then wait until the handset display changes as follows.





If you receive an error message indicating the maximum number of handsets have been registered, you will need to deregister the handset from the base unit, then try to register again.

*If this does not work, your unit is defective. Please send your unit for service.

call your carrier

You need to reset the main base unit. Unplug the power from the back of the base. While the power is disconnected, press and hold the delete key while reconnecting the power. Wait for a long beep tone. When the display shows 88 or P, press play button one time. If you have a phone without an answering machine, disconnect the power from the back of the base, press and hold find hs button while reconnecting power.

On the Base Station select HS Registration then on the Handset hold # for 2 sec