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I have a charge on my credit card and I have not ordered anything from big fish in many months.the # for charge is 245038322. Name on acct is mike Casillas credit card is Discover 7018
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Immediately contact your credit card company and request they decline any future charges and to refund the excess charges on your card. (You may even want to request a new card since the vendor has the current card's billing information.) Contact the vendor and tell them that you have filed a protest with the credit card company, they've been notified to deny any future charges, refund the excess charges, and to stop any further shipping/charges.
The only thing you can do is to continue to contact big fish games and explain your situation. You've already contacted your credit card company so that is good. Make sure they put a stop payment on that charge so no further charges will occur.
You can cancel or reactivate from your My Game Club
page, where you can also check out your next billing date. Cancel before this date to avoid getting next month's
game credit and related charge, or remain a member and keep your benefits.
You might contact your banking institute and share your problem with them and ask them to block FIne Art from accessing your checking account and ask them to contact Fine Art to refund money to your account. My bank has done this for me several times because of hackers accessing my account. They've even given me new accounts and closed old one. Also contact your credit card company and dispute the charge explaining everything to them. They will investigate.
Hello,
You will have to get in contact with Big Fish Games to stop this. If you can not get in contact with Big Fish Games, if you call your credit card company and explain the situation, they will put a block on the transaction and once the Big Fish Games sees the money is being rejected, they will stop or try to contact you and then you can give them an ear full.
You can contact Big Fish Games here:http://bigfishgames.custhelp.com/app/ask/session/L3RpbWUvMTMxNTk3ODEyNi9zaWQvYkdCQVkxRWs%3D
Another thing to note: If you know you never purchased games from the Big Fish Games company, your credit card information may have been leaked at some other website or store you have been to and now the thief is "testing" to see if the account is active by using it on websites such as Big Fish Games. You may want to get a new card and cut this one up.
Chris
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