Question about HP Photosmart C6180 All-In-One InkJet Printer
Says paper jam, but there is no jam. have cleaned rollers, removed paper stock, checked carriage. tried hard reset. reset my computer. pulled print cartridges. (once I reinstalled them, got the jam message again.
Sounds like when you pulled out the paper jam, you misaligned the print carriage. That would produce both the noises you hear and the print quality issues. HP.com has a few web pages on their site that might help. The first one deals with noisy print carriages. Unfortunately, it's not dedicated to just your product, but the steps should generally apply:
Resolving Noisy Print Carriage Issues
There's a separate web page available for troubleshooting crooked or skewed printouts:
Printed Text or images are Crooked or Skewed
If all else fails, unplug the power cord from the printer, wait 20 seconds or so, then plug it back in. That should restart the printer and make it go into a self test which may include a realignment procedure. Watch for any error messages on the display on the printer's control panel. Sometimes to realign, it prints out two test pages and instructs you to place the first printout on the scanner bed and then press Enter.
Go to the following web page and when it opens, scroll down to the section "Replacing the print cartridges", and find step 9 in that section for alignment instructions.
Replacing Print Cartridges
Posted on Oct 14, 2008
Here's what you do. Take a look at the photo below.
Open the cover of the printer, where the ink cartridges are located. Behind the ink cartridges is the carriage, which is a box that moves side-to-side on a pair of rails. It's the thing that sprays the ink onto the paper.
You have to reach in with your hand and slide this thing to the center. Then, look to the very sides, left and right, for any bits of paper. If you look at the second picture, you can see my finger pointing to a small bit of paper that tore of and got jammed into the side. See the little crumpled bit of paper? It's preventing the carriage from sliding all the way to the right. You could have little bits on the right or left side. I had to reach in with needle-nose pliers to grab the paper bits out, but maybe your fingers are small enough.
Once the little bits of paper were out, I was back in business. Good luck!
Posted on Apr 20, 2009
The rollers should be cleaned if the paper fails to feed smoothly into the unit. All document and media rollers should be cleaned using a lint-free cloth lightly moistened with water.
1. The unit must be powered down and the power cord unplugged before cleaning the rollers. This will allow the rollers to be turned by hand in most cases. The paper should also be removed before cleaning the rollers.
2. Remove the rear access door to access the rollers. Clean any dust and debris from the rollers.
3. Open the unit and check the four small metal paper rollers (not the rubber rollers) in the interior of the unit. They should be clean and move freely. If these are not bright and shinny or have buildup on them, they should be cleaned. Also clean any dust and debris off of the rubber rollers.
4. Close the unit and reattach the rear access door.
5. Plug the power cord back in and power the unit up. It should reinitialize for about 20 seconds.
6. Print another extended self-test page.
==== Partial Reset ====
Press and hold # and 3 button on the unit while plugging in the power cord.
Note: For models that are not fax capable, press Plus (+) instead of #.
==== Semi Full Reset ====
Press and hold # and 6 button on the unit while plugging in the power cord.
NOTE: For models that are not fax capable, press plus (+) instead of #.
==== NVM RAM Reset ====
Press and hold OK and Cancel button while plugging in the power cord
Posted on May 19, 2009
clean the rubber rollers of the printer and try to print. if it is still having the same problem. reset the printer by unplugging the power cord of the printer while its turn on. then plug the power cord back in. once the printer is on press and hold the power/on button and the size button. when the on button is flashing then release the buttons and try to print again
Posted on Oct 28, 2009
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