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Samantha o Posted on Nov 07, 2015
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The pilot on our hot water heater randomly goes out for no reason. What could cause this? We've replaced all the parts service guys have suggested and nothing has changed.

1 Answer

Bill Boyd

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  • Water Master 53,816 Answers
  • Posted on Nov 07, 2015
Bill Boyd
Water Master
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Joined: Jan 04, 2013
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Pilot lights go out from --not enough pressure or wind drafts than can get to the area blowing them out
check for missing shrouds to protect the flame

5 Related Answers

Anonymous

  • 35 Answers
  • Posted on Dec 16, 2008

SOURCE: gas hot water tank, pilot light

Look inside the water heater when it is heating the water, the flame should be blue. If it has yellow tips on the flame, it needs an adjustment to the air shutter. There is a nut on this air shutter to make this adjustment. This adjusts the air gas mixture. You may first try just simply tapping on the burner lightly to loosen any debris that may have built up and vacuum it out. MAKE SURE YOU TURN OFF THE GAS BEFORE CLEANING THE BURNER!! Also, check for drafts that may be blowing out your pilot light, Furnace register or outside drafts on windy nights. Some water heaters have an automatic shut down if the water heater gets too hot, so don't have it set to its hottest setting. Most water heaters only last about 10 years or so, It could be you are ready for a new one....Joe

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Anonymous

  • 2992 Answers
  • Posted on Apr 08, 2009

SOURCE: pilot light won't stay lit after release of gas valve.tried few t

Most likely it's time to replace the thermocouple, the safety device that makes sure the pilot is lit. New thermocouples are cheap and you can find them at most hardware stores and the big-box places (Home Depot, etc.)

Here is a site with basic information to get you going.

Anonymous

  • 8 Answers
  • Posted on Jul 09, 2009

SOURCE: the pilot light on my gas water heater continually goes out

getimage_new.asp?id=599586&imagetype=2&noimagetype=2&colorimagesize=2



The pilot assembly should look similar to the pic above. Depending on where you live, you may be required to hire a certified plumber to replace the parts. If not you can do it your self. Keep in mind if it's not staying lit you also need to check the thermostat and the thermocoupler before replacing the pilot assembly. There is a good chance it is just the thermocoupler going out. It is one of the first things to check when troubleshooting a pilot light problem with a gas water heater. A thermocouple determines if the pilot light is lit. If it's not lit, the gas valve fails. If that's the problem, replace the thermocouple.


  1. Shut off the gas valve on the water heater and the gas valve on the line near the heater. Remove outer and inner doors, and loosen the pilot and supply tubes and the thermocouple connections to remove the burner assembly.
  2. Step 2 Loosen the screw holding the thermocouple to the bracket. Remove old thermocouple. Bring it with you to the store to ensure you are buying the proper replacement.
  3. Step 3 Install the new thermocouple. Position the thermocouple so that the pilot flame heats 1/2 inch of the tip.
  4. Step 4 Reinstall burner assembly in the water heater. Tighten burner supply tube, pilot tube and thermocouple connections. Tighten thermocouple no more than a quarter turn more than hand-tight.
  5. Step 5 Turn on both gas valves. Check supply tube and pilot tube for leaks with soapy water. If soap bubbles, tighten connections to fix leak. Ignite the pilot light, and make sure the thermocouple tip is heating up. Replace inner and outer doors.

Bill Johnson

  • 306 Answers
  • Posted on Jul 14, 2009

SOURCE: I have a 6 gal Atwood hot water heater. I can

Kenny did you change the thermo coupler?

Anonymous

  • 2 Answers
  • Posted on Sep 27, 2009

SOURCE: Rheem 40 gallon gas hot water heater, pilot light

To make a short story long (I need to include all details, sry)…

I got up one morning and realized that we did not have hot water. I re-lit the pilot light and as soon as the burner went out from heating the water up, the pilot light would go out. After reading several posts regarding this issue, it seemed apparent that the thermo-coupler was the problem. Since I am a little bit handy around the house and very tight when it comes to opening my wallet, I bought the device from Lowe’s ($8.98) that was recommended by my online advisors and after a few googles, figured out how to change it. No help. The pilot light still goes out.

I gave up and went to Home Depot to purchase and schedule the installation of a new hot water heater.

STICKER SHOCK

A new Direct Vent type water heater costs around $800 with an additional $450 for “special” installation. Add a few fees to that and the grand total came to about $1450.

I felt like I had no choice since my wife and 2 daughters refused to live their life without hot water and I had no clue about how to fix the dam thing.

The plumber assigned to the installation stopped by to evaluate the site conditions and quickly noted to me that the 8 year old water heater tank was in good condition and that the gas controller was probably faulty, which could be purchased online from the manufacturer. I quickly cancelled the Home Depot order and purchased the controller for about $120 after shipping and tax. Immediately after the installation it seemed that the problem had been solved. A few days later the pilot light went out.

I called the plumber and explained the situation and he recommended that I purchase another controller because the one that was shipped to me was probably bad. I searched around town and found a plumbing supply company that had the correct model in stock. Two days later the pilot light was out. I cleaned up the controller and returned it to the store and asked the plumber to please schedule a visit to repair this dam thing.

When the plumber arrived, he hooked up a gauge in several locations and confirmed that the correct amount of gas (cfm) was being delivered to the controller, pilot light and burner. He then proceeded to remove the fire box to make sure that the igniter, thermo-coupler and pilot tip were set properly. He inspected the pilot light tip and said that he found the problem. Using about a 1/64” tip drill (can be purchased at a welding supply store), he cleaned the tiny hole that releases gas to the pilot light. I felt a sigh of relief because I was certain that the problem had been solved. $65 dollars (plumber’s fee for an hour of work) and 4 days later the pilot light went out.

I called the plumber and he said that the controller that I purchased online must be bad. Too embarrassed to return to the first plumbing supply store, I found another one in a different town that had the correct model in stock. Three days after changing the controller the pilot light went out. I returned the controller and a six pack later I decided to do some extensive googling.

The key term here is “DIRECT VENT”. This seems to be a very common problem with direct vent water heaters and I was about to find out the reason for this phenomenon. I read a post by an individual who wrote that if the vent becomes detached that the inflow of air can become contaminated and extinguish the pilot light. I decided that before I spent any more money on a plumber that I was going to take the vent apart and find out what makes it tick.

My direct vent system has 2 parts to the venting, an inner pipe (3” nominal diameter) that serves as the exhaust and the outer pipe (5” nominal diameter) that serves as the internal flow of air which supplies the pilot light and burner with oxygen. On the outside of the house a vent hood helps to segregate the two by extending the exhaust about 3” beyond the intake. I looked into the hood at the end of the pipes and discovered that the internal pipe which consisted of a 2 piece slip joint had come loose from the elbow that sets on top of the water heater. This slip joint pipe was not attached at any point with screws or clamps and was loosely setting over the elbow on one end and into the hood on the other end, allowing it to detach. Apparently, when atmospheric conditions were right, the burner idled down from heating up the water and extinguished the pilot light because the intake was saturated with CO2 from the connection failure.

I purchased a section of 3” pipe that was long enough to be installed in one piece. I connected it to the elbow using a stainless steel hose clamp. I had to disassemble the pipe 3 times to make adjustments to the length and position before I got it right, but I should not have any more problems with the pilot light.

The problem here is time. It takes a lot of time to get this right. When the plumbing contractors installed this unit during the construction of the house, there was no one around to make sure that they got it right. It is probably common to use a 2 piece slip joint type connection, but I feel like it should be attached with screws or clamps. In my opinion it is not rigid enough and can detach easily, especially if it is not installed properly. A one piece connection that is attached at one end with a hose clamp and then held in place at the other end by the hood is fool proof.

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Related Questions:

0helpful
1answer

Pilot light will not stay light

1) Open following link for how-to resources, illustrations, and service manuals for some brands of heater.
http://waterheatertimer.org/How-to-install-gas-water-heater.html#troubleshoot

2) Many things can cause pilot problems, including bad thermocouple, air in gas line, low gas pressure, negative pressure in house, bad venting, very hot attic, lack of combustion air, dirty combustion parts and dirty pilot tube, bad gas control, reversed polarity on electrical outlet.

3) If pilot flame is clear blue and strong, then next step is check that thermocouple sits in the flame, and then change thermocouple. This is start point. Following step would be reading service manual for exact troubleshoot and testing steps.

4) If pilot flame is yellow-or-orange or weak, then clean dirty combustion parts including pilot tube and air intake. Might want to change thermocouple while combustion parts are removed for cleaning.

5) Take a moment and rate answer:
And take advantage of fixya expert assistance live.
For a price, expert works with you while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.
0helpful
1answer

Reliance 606 natural gas water heater - model #640YORT - water does not stay hot. pilot has to be clicked to heat and then u can use hot water til tank empty and it will not continue to heat water.

If I understand correctly, the pilot light is not staying lit.
You light the pilot and water in the tank reaches temperature.
Once hot water is gone, then pilot light has to be lit again.

Gas pressure is good, and gas is flowing.
Thermostat is working at high end because it cuts off heating.
Vent is working because tank heats up.
Air intake is working.

Gas control thermostat might not be reading low temperature. Replace gas control valve.
Pilot tube might be dirty. Clean burner parts and combustion chamber, and air intake, and vent.
Backdraft might be blowing out pilot. Check for constant updraft by running water heater 5 minutes, and then light match under vent hood and see if smoke goes up.
Very hot air can put out pilot, especially when water heater located in attic. Add ventilation.
Improper vent might have water dripping back down into combustion chamber and putting out pilot light and rusting out the parts. Inspect for rusted parts and water.
http://waterheatertimer.org/How-to-install-gas-water-heater.html#troubleshoot
http://waterheatertimer.org/pdf/Pilot-light-will-not-stay-lit.pdf
1helpful
1answer

Pilot light keeps going out during hot days

Solution is probably better ventilation to gas water heater.
On hot days, heat and lack of ventilation can cause pilot outage.
Hot air causes oxygen molecules to move farther apart, and combustion is no longer supported so pilot goes out.

Open following links:
http://waterheatertimer.org/pdf/Attic-Ventilation-and-Pilot-Outage-in-Gas%20Water-Heaters.pdf
http://waterheatertimer.org/How-to-install-gas-water-heater.html#troubleshoot
0helpful
1answer

My Bosch Aquastar water heater has a reoccuring problem where when the hot water is turned on the pilot igniter clicks for several seconds and when the pilot is finally lit, I get a large fireball at the...

sounds like the part he cleaned should get replaced, have him come back and replace the part instead of cleaning it, we some times clean it hoping to save time and money, but if that doesn't fix it it should be replaced.
2helpful
1answer

Our 40 Gallon Reliance 501 gas water heater stays lit for about 10 minutes and then goes out. Any idea what would cause this or how to fix it?

Many problems are solved by replacing thermocouple, but usually pilot will not light if thermocouple is bad. And some Reliance water heaters, the thermocouple is grouped with TCO and not generic part from hardware store.
If the combustion chamber is sealed with gasket, you might need spare gasket on hand before taking out the burner assembly to replace thermocouple.
http://www.youtube.com/watch?v=v0aBPsNg6vo

Gas water heaters can malfunction for many reasons.
Service tech is best resource unless you have manual and can take time learning parts and how to replace.

Gas water heaters require periodic cleaning of combustion parts and tubes.
http://waterheatertimer.org/How-to-install-gas-water-heater.html#troubleshoot

Other ez problems include:
Gas shut off valve not fully open and handle is not parallel with gas line, so gas is partially shut off
If water heater flooded, then replace heater.
Excess water vapor from bad venting rusted out the burner parts. Inspect burner for rust.
Not enough combustion air, for example the house was recently weather-tightened, or a louvered door replaced with solid door. Or air intake screen located on bottom of heater is clogged with lint or dust.
Very hot attic can cause pilot to go out.

Trace amounts of pool chemical, laundry chemical, process chemicals, wax, etc can cause damage to burner parts.
Low gas pressure can cause problem.
Air in the gas line.

Bad gas control valve.
If ECO was tripped, there should be no gas to pilot.
Gas control valve might have debris or water from gas line.

If FVIR event tripped FV sensor, that would explain problem, and you would need service technician.

If repairs cost more than $330, then buy and install new water heater yourself, same day.
http://waterheatertimer.org/How-to-install-gas-water-heater.html

Upvote the help.
And take advantage of fixya expert assistance live.
For a price, expert works with you while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.
0helpful
2answers

Pilot light and burning will not stay lit. Basement flooded and after all water was gone tried to lite the burner. Could not keep it lit. Called a service tech and they came out and cleaned the burner...

Manufacturers say to replace water heater after a flood.
Flooded water heater can be repaired by replacing parts but warranty is voided.
And if water heater reached gas control valve, then gas control has to be replaced >> possibly the gas valve eco tripped.

I don't know how effective cleaning burner parts will be, since a small spider wed inside some of those tubes can cause water heater not to function. Small obstructions cause big problems.
I'm sure the plumber cleaned it out real well.
Find manufacturer using label on side of tank, find manual with parts diagram, and order burner parts.
http://waterheatertimer.org/Water-heater-manufacturers.html

It might be cheaper to install a new water heater yourself from box store
http://waterheatertimer.org/How-to-install-gas-water-heater.html

I read one article:
http://www.diychatroom.com/f7/rheem-hot-water-heater-pilot-burner-not-staying-lit-65755/
Guy has water heater that filled with water.
He says: "I decided to feel around. As soon as I put my finger into the hole under the burners I hit water. The air intake passage was filled with rain water, effectively chocking off the fresh air. A few minutes with a siphon tube cured the problem and the water heater works normally again."

Absolutely feel obligated to upvote the help.
Or take advantage of fixya expert assistance live.
For a price, expert works with you while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.
2helpful
1answer

I have a Bosch Water Wizard 10P - have no hot water, no water comes out the hot water tap, can't light Pilot Light, not sure where to start would love a step by step diagram how to start pilot light -...

Open following link for Bosch tankless troubleshooting resources, including Bosch contact information, typical manuals, error codes, tech support, parts, fuel-saver calculator, service bulletins, water heater forum, fixya links, disclaimers, and links for finding service technician.
http://waterheatertimer.org/Troubleshoot-Bosch-Tankless-water-heater.html

Before calling service technician, read manual for fault finding and possible solutions.
Read manual cover to cover, make sure tankless receives yearly maintenance as outline in manual.
http://waterheatertimer.org/pdf/Bosch_water-wizard.pdf
http://waterheatertimer.org/pdf/Bosch_13P_16P_In.pdf

Following links talk about keeping pilot lit, and describe location somewhat. Bosch water wizard has standing pilot light.
http://www.fixya.com/support/t2961646-water_wizard_10p_pilot_light_keeps_going
http://www.fixya.com/support/t2960079-bosh_water_wizard_10p_pilot_light_keeps
http://www.fixya.com/support/t6182021-bosch_10p_tankless_hot_water

1) The manual does not show diagrams you asked for.

2) Website that sells Bosch parts does not show parts for water wizard, nor does Bosch site for parts: Instruction manual says: replace pilot injector
http://www.boschhotwater.com/HelpfulResources/PurchaseParts/tabid/837/Default.aspx
http://www.houseneeds.com/shop/heatingproducts/waterheating/parts/bosch2400espartsbuy.asp#

3) Searching "pilot injector for Bosch Water wizard" turns up fixya questions which is generally bad news for do-it-yourselfer because it means information sources are through service technician.

4) As a general rule, tankless are not do-it-yourself repairs or installation because they are affected by so many internal and external factors, including air quality, air flow, venting, other gas appliances, gas pressure, gas supply, water pressure, water flow, plumbing problems, water quality, plus internal parts and including any combination of things listed above..
Replacement parts each come will disclaimer.

Add a comment with your experience so others with same-similar problem can benefit.
Send some photos so the internet can see the problem.
http://www.fixya.com/support/r6568559-post_photograph_fixya_questions_answers

Also take advantage of fixya expert assistance live.
For a price, expert works with you while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.
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