MFP 1815 D Unlock Scanner message

Hi,

I work for Dell's Social Media Team and would like to you help with your question.
Please turn off printer. Unplug the power cable.
Inside the printer output tray (under the scanner), there should be a blue slide switch on the underside of the scanner housing. The blue button is on the underside of the section where the printed papers would emerge. This is the scanner unlock switch.
If issue persists, please contact our printer support at 1-877-335-5767 for further assistance.

Pradeep Lokesh
Social Media and Community Professional
Order Status: http://del.ly/61822hij
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My suggestion would be to contact Dell. Their support page is here:
Support Dell US

You'll need your Service Tag number to get support.
Good luck!

There's a little blue toggle switch where the copies/scans come out from. Pull the blue switch toward you, turn off the printer, wait a few seconds, and turn the printer back on.

Something could be electrical/mechanical mistimed now in a mechanical way dirty microswitches that have not give a break on the right moment to stop the scanner and has damaged something what has to made the loud noise .

Keep in mind your safety by working on high voltages and also mechanical recovery.



http://www.refurbisheddellprinters.com/content/manuals/service/Dell%201815dn%20Service%20Manual.pdf

There's a little blue toggle switch where the copies/scans come out from.
Pull the blue switch toward you, turn off the printer, wait a few seconds, and turn the printer back on.

Found this: http://support.dell.com/support/edocs/systems/a940/a940en1.pdf

Page iv identifies the location of the scanner lock

Page 44 contains the following

• You unlock the scanner bed. For help locating the scanner lock, see the picture of the printer on page iv.

Page 51 contains

Unlock Scanner message
The scanner is locked. To unlock it:
1 Press Power to turn the printer off.
2 Use both hands to lift the printer (scanner unit) until the scanner support
holds it open.
To the left and beside the scanner support is the scanner lock. For help, see
page iv.
3 Pull the scanner lock toward you to unlock the scanner.
4 Using both hands, lift the printer (scanner unit).
5 Push and hold the scanner support back.
6 Lower the printer (scanner unit) until it is completely closed.
7 Press Power to turn the printer back on.

Hope it helps.

When you lift the scanner lid look to the left bottom. you should see a green slider button. If you stick your hand in the output tray and get it rigth under the green slider you will find a lever. Move that thing backwards or forwards, that is your unlocker.

I had same problem. If you go to rear of printer and open the back door you'll see it is attached to a blue connector. Unattached it so that the door opens fully and then unflap the inside roller assembly. Next open the fuser door and you'll notice a little spring loaded assembly on the inside of the opened fuser door. This is where my problem was. Make sure that the assembly springs back when pushed because part communicates with a sensor on the motherboard. If it doesn't spring back then the printer thinks there is a jam. Mine was stuck but after pushing it a few times it started to work freely again. This was a frustrating problem but that fixed my issue and hopefully it will fix yours.

There is a little tab that locks the scanner bar.
Open the flatbed cover, and you'll see it in the left corner closest to you.
To unlock it, reach your hand (palm up) into the area the the paper comes out in.
Slide the tab to the unlock position (you'll be able to see it through the flatbed area.
If you need a complete manual for the MFP, you can go to the Dell website, in the support area, and download a copy of it.

I've had this same problem, and so far the only way to clear it has been to turn the machine off and on.