Hi Shell,
Request you try following the below steps and check if that helps:
(1)Clean the air vents with a can of compressed air.
(2)Keep the laptop on a flat surface.
(3)Update BIOS using the below link:
http://dell.to/1lWy5O1
Input the service tag, click drivers & downloads and download BIOS under BIOS tab. Also let us know if the computer overheats.
For hard drive password you may contact Dell on 18006249896 (U.S only) and prove ownership. They can help you.
For system password you may try following the below steps to take the computer back to factory state:
http://dell.to/1bvvn7z (Win 7 only).
Thanks and Regards.
Kiran Kumar.
#iworkfordell.
Just answered a similar question. Did you set upthese passwords, or did some lame computer store geek do it? either way, you may have a BIOS sytem pass set up and need to know what that pass is. If repeatedly tap F2 or F10 when starting up it should take you to BIOS settings. If that is not the answer, and it windows password, you may have to image the hard drive in order to save documents on there and reinstall the drive. You can then view the image you saved (on another drive) to recover your docs.
You need to contact Dell tech support they are the only one has access to the master password of your computer.
SOURCE: Dell inspiron 1525 laptop shutdown problem
The Laptop is not responding to the Software request sent to the BIOS or one is not getting there.
Best Solution is to make sure all of your Microsoft Updates are performed. Not just the Critical ones... but all that apply. You may see several hardware driver updates.
This will help the Software and Hardware to communicate with each other...
SOURCE: Dell laptop ... inspiron 6400 System/adminstrator password
I believed this can be resolve by clean the cmos battery. you need to remove the cmos batery from the laptop then power it on then immediately turn it off. then put the battery back to the laptop then power it on keep tapping on f2 to enter setup. please follow the instructions from the link to remove the cmos battery http://tinyurl.com/yb3mhyg
SOURCE: Hard-disk #**88EETFEST-595B the system primary
HELLO SIR YOUR HDD PASSWORD IS qcud1ood IF YOU SEE ANY OTHER PROBLEM U CAN ASK ME THANKS
Testimonial: "it was very helpful and has solved the problem"
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