HP G3010 Scaner problem

Hello, Robert -

I hope I am correct in assuming you have the user's manual for the HP Photosmart C4480. Just in case you do not, this is the link to the web page where you can download and save the manual (PDF format - Adobe Acrobat Reader software needed, free):
https://support.hp.com/us-en/product/hp-photosmart-c4400-all-in-one-printer-series/3655558/model/3655559/manuals

After downloading the PDF document save it (Save As) to your Documents folder and give it a name you can find again easily - maybe: HP Photosmart C4480 Manual.

How to save a PDF file:
- With your computer, open the PDF document in Adobe Acrobat Reader
- Move cursor to upper left corner of page and left click or tap on FILE
- In drop down File menu, move cursor to SAVE AS and left click or tap on it
- In Save As window which opens, move cursor down to CHOOSE A DIFFERENT FOLDER and left click on tap on that "button"
- In window which opens choose DOCUMENTS in the Documents Library
- In File name box near the bottom of the Documents Library pop-up window, enter the name with which you want to save the PDF document, Example: HP Photosmart C4480 Manual
- Left click or tap on the SAVE button

Note: The steps above will be similar to what you will need to do after scanning any document.

The instructions for scanning start in Chapter 10, Page 64 (Image 304 of the PDF format manual).

Open the scanner through your computer. It is easier to save the document later by operating the scan functions through your computer.

With the scan application open on your computer run the scan process. After scanning the document, you will need to save it. First, you will need to determine the format in which you want to save the scanned document: PDF, JPEG (photo image), GIF, etc.

After choosing the format for the scanned document, in the proper file name box, enter the name for the document you wish to save.
Examples:
Correspondence 2018-Feb-18 Brother
Photo Brothers-Family 2018-Feb-18
Deed of Sale 2018-Feb-18 House

Get the idea? I like to give a date to my scanned document names to help identify them better.

Once you have entered the file name, click or tap on the SAVE button.

Note: I always like to open the saved document from the Documents folder to verify it was saved. Plus, my scanner attaches a number at the end of every file name. After closing out the saved document and closing the scanner winder, I go back and Edit the file name, removing the added number (digits) from the saved file name.

The video you will find with this link:
http://esvideo.es/video/watch/ult2ORqN1eGRiLQ=
is for those who use Windows 8 or 10. Even if you use another Windows operating system (I use Windows 7), you can probably figure out what to do. The video goes through the scanning and saving process step-by-step.

Best wishes.

Scan to PDF requires third-party software and linking that software to the HP Solution Center. The HP imaging software only saves to BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF. You need a program like PaperPort or save the document as an image and then convert it to a PDF (using Microsoft Office, another Office Suite, or a dedicated image to PDF conversion program.)

I wish that I had better news for you. PaperPort can be found for $50 from some vendors after rebate.

Cindy Wells

Do you have the full software installed? Is Adobe Reader installed? (Install it if it isn't on the computer.) If you have the HP Solution Center (Windows) installed, launch the program. Then choose Scan Document. Cancel the scan and choose Settings. Click on Scan Settings and then Document Settings. You should be able to find the Save as PDF option there. Then make sure check the box for checking settings before scanning and save your new settings. Click on the Home button and scan your document.

If you choose Scan Picture, you will not get the Save as PDF option. If you are launching the scans from the all-in-one, you may need to adjust the scan button defaults elsewhere in the solution center. (The software you choose as a scan to destination may limit the available file types in the HP scan software.)

If you do not have the HP full software installed, unplug your data cable (if USB) and uninstall the driver that is currently installed. Go to http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=1119598& and select your OS version. Click Next. Expand the section marked Driver and choose the full software. Download and install the software and replace the data cable when prompted to do so.

I hope this helps.

Cindy Wells

Hi abdul_haq779,


This problem couldd be resolved by printing the format that you get via your scanner for e.g. jpeg into pdf , by using a free pdf printer tool.

Once you have an image scanned via your scanner , you can just print the image in pdf mode.

Since you didn't mention any specific, I am unable to give you the specific instructions. Well, I hope you've already installed the Hp Softwares/drivers to run your printer and it's feature. If so, please follow this LINK and follow the instructions. Click the name of the operating system/s to follow the instructions for the selected operating system, eg. click Windows XP if you have installed it on Windows xp computer and so on. Here's another LINK for instructions on how to scan without using Hp software.
Let me know if you need further help.
Good Luck.
Thanks for using FixYa.

Hi,

How are you scanning it ? From HP Solutions Center or HP Director ?

Try this step.

Open HP Director or HP Solution Center.

Under Settings you will find Pictures/Document Scan
Below you will find option like File Type : Choose JPEG or PDF

Save it.

IF this does not work, the best option for you is to uninstall HP Photosmart Essentials from Add/Remove programs ( or Control panel - Programs and Features )

But however, by default the pictures/documents are still saved in MY Documents - My Scans folder even if the Photosmart essential pop-up after you scan

Regards,
Ron


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When you install the Full Feature software for your printer, you receive the HP Photosmart Studio imaging software and the HP Utility printer management software. You can use either of these programs to scan, and can create custom settings in both.

In general, use HP Photosmart Studio to scan pictures if you want to edit them to adjust color, crop, remove red eye, etc. Use HP Utility to set up scan tasks you use often, such as scanning to a certain folder or software application, or attaching the scanned item to an email. If your printer has a display, you also use HP Utility to designate which scan tasks should appear on the printer display menu when you start a scan from the controls on the printer.

Make sure that the printer is connected to the computer. Turn it on. Place the item with the print side down on the scanner glass.

Use HP Photosmart Studio to start a scan: Click the HP Photosmart Studio icon in the Dock. Click the Scan button. Select your HP product in the Device Name list, if necessary, and then click Continue. From the Scan Profiles screen, click either Pictures or Documents. Click Profile Settings , and then adjust any settings in the Capture , Adjust , and Page Options (for documents) or Enhance (for pictures) tabs as appropriate. Click Scan. When prompted, select Yes or No to add another page to the scan. The scan preview opens then click Return to close the preview and save the scan. Type a name for the scan in the Save As box. Click the Format drop-down list, select the file format you want, and then click Save.

1. Open the HP Solution Center 2. Click Scan Document 3. Document to PDF File 4. Change Settings 5. Save to File Save Options 6. Make sure One file per scanned page is not checked. 7. Click, OK > Scan 8. Ofter first page is scanned, position next page on scanner, then click Add Page. 9. Keep doing step 8 until all pages scanned. 10. Click Finish.

(1.) Start / All Programs / HP / HP Viewer / Scan Document (icon is in left margin)
(2.) A small screen appears entitled "Select Source", and provides the "HP Officejet 6200 Series TWAIN" option. Highlight this then click "select".
(3.) I accept the default provided on the next screen (i.e., radio buttons for "Document" & "Scan for editable text"; "Scan to:" (drop box) "HP Document Viewer; check "Show Preview" box; then click "Scan".
(4.) After a brief pause, my printer scans, then the HP Document Viewer screen on the PC provides a small image of the scanned document and allows me to click the "accept" icon.
(5.) After "accepting" the scan into the HP Document Viewer, it takes a minute for it to appear in the "viewer". Notice that the "View Thumbnails" tab is highlighted at the top of this screen. Click the check-box next to the scanned item then click the "View Page" tab just to the right of the "View Thumbnails" tab.
(6.) The new screen should show a larger version of your scanned document. Now notice the "Save As" icon in the upper left corner. Click that, then "yes" to warning default screen, then select a file name and location to save it into.
(7.) Before clicking save, click the drop box next to the "Save as type:" and select one of the pdf options. Mine offers: "PDF 1-bit", PDF 8-bit Grayscale", and "PDF 24-bit Color" options. Choose one of them then click "save".
(8.) You should then be able to find the scanned pdf file in the directory you selected to save it under.

Note that you may need all of the HP printer utilities and tool software installed for this to work. If you don't, you may need to uninstall/reinstall the printer software.

I would uninstall it. And reinstall it . watch each screen, apparently a step was bypassed.