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If you need to install the drivers for your Zen MP3 player you can go to http://support.creative.com/downloads/?h=7 and download what you need. The very first driver listed includes support for the Zen Touch, so all you need to do is download that driver, open it, and follow the install instructions.
I won't delete them. It should just turn your player off and then it will work just fine once you turn it on again. Though I suppose I should mention that I found this thread because I'm looking to find how the reset button works... because I just used mine when my player was seriously jacked up and now it won't even turn on at all. But not to scare you, you shouldn't have that problem (and if you do your player's beyond saving anyways).
I would try a firmware update, if you have a PC running windows xp or vista, check out this link for a firmware download. If this doesn't work, i would consider investing in a new mp3 player, because of course you probably could contact the "Creative" company and get then to fix it, but it'd probably cost about as much as buying a new one....not worth it....the new 80gb zune is very nice...or you could go for another zen product. or ipod...