How do I receive calls on this new phone that I plugged in my office?

Question edited for clarity and spelling.

If you have more than one phone connected, disconnect them all from the mains and the phone jack. If you have one, plug in a simple corded phone to the jack nearest the front door. Does it work? If no, there is a fault with the line. You can also try ringing your number from a cellphone. If it is 'engaged' or a 'not available' message, that also indicated a line fault.

If the corded phone does work, plug in the other phones one at a time, checking the line as you do.

Adding another PC with a wired Ethernet connection would be easiest by adding an Ethernet switch, assuming you have another outlet. Depending on the network speed, this can be really cheap. I've seen Gigabit 8 port switches for $20 retail. 10/100 Mbit switches are cheaper. Higher speed network switches are more expensive.

Adding a phone line could be more of a problem. There are basic telephone jack splitters if you want the new desk to share a phone number with the fax. See https://www.amazon.com/phone-jack-splitter/s?k=phone+jack+splitter . This would act the same as using a Telephone handset jack that is on some printer/fax machines. However, if the person at the desk picks up the extension before the machine does, that individual would have to manually start the Receive Fax process on hearing the tones. Similarly, the person using the phone would have to wait for the Fax to end its call to use the phone line for anything else. You could also use a junction box to split the line outside the wall jack.

Using a junction box might also let you create a L1 and L2 wire from your phone service to that jack. Then you could use a specific L1+L2, L1, L2 splitter at the jack, Amazon.com: C2G 41062 Two Line Telephone Splitter L1 + L2: Electronics . Then each phone would get its own number. This depends on how your office adds phone lines.

I hope this helps.

Cindy Wells

You should just get a headphone that's compatible with your phone, the brand you didn't mention. There are adapters for Android, but iPhone users may have a problem getting them to work.

https://youtu.be/0G7Xgvtbqjo

What is the make or brand/model of the phone you are referring to? Does it has a line 1/2 selector or a ringer selector on the panel?
Maybe the phone you have has a selector on its side.
I need more info.
Best regards.

What kind of phone is it? Do you have the power plugged in AND the modular cord plugged into a phone jack in your wall? Is it a system phone(one that is used on a phone system like an office would have)? If it is a system phone it will not work without being into the system.

Lets try this. When you installed your new magic jack, did you install the new software from the website, or did you just plug it in and go "HEY all my peeps are here. We are done?" Install the new software from magic jacks site and if you did this then and it still doesn't work, then i am out of ideas for this one. Only other thing i can think off is in your settings and you have it on incoming calls only.

You have the wrong adapter probably. Most common types are single line splitters and will not work like you want. They only split line one and 2 gets blocked out as they only have 2 copper connector on the plug centered to get line 1 only. If you want to use an adapter you will need a 2 line splitter like this one:http://www.trianglecables.com/tellinsplitl.html
A simpler solution is to plug your fax into your phone. On top of your phone are multiple jacks labeled L1/L2, L2 only or L2/data. Plug your phone into the wall using the L1/L2 jack then plug your fax into the L2 jack and this will work fine and still allow you use of line 2 on your phone. If you don't want to hear the ring then set your fax machine to auto answer. Hope this helps you.

Hi, Looks like either the wiring is slightly different or the jack plug not quite with in the tolerance limit. Can you swap the cables between the units (if they are removeable) to eliminate the cable as well. I would suspect the cable on the new phone! I would also make sure there is no dirt on the connectors on the plug...there are minute grooves where you can see the meatl...sometinmes these get blocked!

I am having a similar problem. You do have to connect your phone to the jack in the machine in the "Phone" jack slot, as well as have another line out to the jack in the wall in the "L" slot. That is all I know. I am having problems with my voicemail. Either I can received voicemail, and no faxes, or faxes, and no voicemail (fax picks up at specified number of rings). It is EXTREMELY frustrating. The machine is *supposed* to be able to discern between phone calls and faxes..and that is not happening.

Have you come across a solution? Aghhhhh!