You can do a hard reset, but you will lose all of the files on your phone. Make sure your battery is fully charged or plug in your charger. Press and hold the volume down button and the power button until the borrower screen comes up. Scroll down to the factory reset button and press the power button to select. Tue phone will wipe itself and reset itself. Be patient, it will take some time. Do not turn it off before it is finished, or you will brick your phone.
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