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the "soft buttons are right below the screen hold both down then turn on the phone this will make the phone ask if you want to reset to default so try removing the batt first as this it the last resort you will lose all changes made to the phone except mem card and sim card stored items worked on my shadow fine good luck peeps
ok i just had the white screen issue after some squezzing thinking it might be something loose i randomly decided to turn it on wile holding the left button and to my surprise im greeted by the word SANSA and not a white screen. hope this can help someone
Well what sometimes happens is your phone gets confused because when your cell phone is shut the screen doesnt go dark it is a plan white screen so what I think happend to your phone is that the sensor that is on your keypad is messed up somehow and thinks it is open when its shut.
The same thing happened to me before but my phone got wet.
I use to work for Cingular Wireless and this happened often.
Try opening and closing the handset a little forcefully. It should re-seat the screen onto the contacts.
If that doesnt help, have it replaced since its new.
Best of Luck.