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There's a chance that the pick up roller has a lot of paper dust on it. You can get cleaning paper from an office supply. It is sticky on both sides of the sheet. You run it through several times to clean all the rollers on the printer.
The pad of solinoied become teared & only gum left on solenoied by which on the paper picking proces it fix on the base,by which the picking rooler continious mooves & pick another paper & become jam.so clean that path & remove the gum & paste the tape .your problem will be resolved 100%.
You probably need to clean the paper pickup roller above the paper tray. A clean cloth dipped in diluted kitchen detergent and a couple of drops of alcohol, will clean the rubber rollers. Stroke the cleaning cloth firmly from side to side all the way around all the rollers. Also clean the paper separation shoe (rubber pad) at the front of the paper tray. The last thing is to make sure your paper is dry. Damp paper sticks together
I suggest you get a sheet of Card Stock (Heavy
paper) and place it in the feed way. Then press the print
button applying a slight amount of pressure on the Card Stock so it
will feed through the printer. The reason for this is in some cases I
have been able to clear the paper track of debris that was deposited there
Worth a try, as I have fixed a number of printers this
way, saving costly repairs.
Hope this helps.Bud
Go to an office supply store and pickup printer cleaning sheets. They are sticky on both sides. You run a sheet through it a couple of times to remove paper dust from the rollers. The pickup roller is so slick it is drawing in more that one sheet of paper. Cleaning the rollers and the paper path will solve your problem.
no,just try to clean the roller of the ADF at the same time the separator pad.make sure that you are using paper that is 24lb weight coz if you are using paper that is so thin if may cause also an issue that the ADF could not pick-up...if the issue is still occuring return/replaced the printer...