Question about Gateway FPD2185W 21 in. LCD Television

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FPD2185W turn on problem

When I turn on my Gateway FPD2185W the screen shows the splash "Gateway" for a lot longer than it did when I bought it. It used to just show the screen until I clicked the mouse and moved it, or pressed the spacebar, now after I do those things it takes about 30 seconds for the splash screen to go away. Any ideas why?

Posted by Tasoli on

  • 15 more comments 
  • Tasoli Nov 23, 2007

    i bought it from someone on craigslist and I don't have a receipt or anything... :(

  • basquillk Dec 08, 2007

    I have had the same monitor for a year and a half and the display just stopped displaying in all modes. The blue power light just remains lit. I worked with Gateway Technical service they will not even take it in for service and specifically state they have not had any problems like this with this monitor. In there any place to get replacement parts for this monitor? Or some one to repair it? Gateway will not stand behind their product and their proported authorized service centers will not work on it???

  • Anonymous Dec 17, 2007

    i have the exact sme model, the display does not show a thing and the blue power light remains lit, i have opened up the monitor, the warranty expired, and i cannot seem to find the problem. if i could find a schematic it would be a big help.

  • Anonymous Dec 28, 2007

    I have the same issue with nothing on the screen and the blue power button remaining lit. Apparently this is not an isolated issue. It's a shame that a monitor as beautiful as this has been ruined by a complete lack of support from Gateway.

  • KC1inNC Jan 04, 2008

    It's sounds like we all have the exact same problem. This unit was purchased from Best Buy. They offer no help. Gateway simply says the unit is out of warranty. I also took the monitor apart. I also suspect the on/off board. If you find one, please post the info.

  • megamako Jan 09, 2008

    I work for a video game company and 9 of us are using this monitor. So far, 2 of us have had this same problem. It started out just doing it once in a while, usually in the morning when starting up the system. I recently figured out that if you heat it up a bit, it will work again. We had a space heater in our studio, so I put it on the floor for a few minutes, near the heater. I then plugged it in, and it worked again. Once it is warmed up, it will work perfectly all day, but once you let it cool down (after being off for a few hours) you will then have problems again getting it to turn on correctly. I have done this many times now, and it is still working. Ofcourse, we are now trying to figure out how to get replacements, since this model is flawed for sure.



    I hope this helps! Maybe someone can figure out what is so sensitive to getting cold and not working.

  • Tasoli Jan 12, 2008

    OK- so my monitor has randomly stopped doing this and I have not done anything to it. It is making a slight humming noise when it is on, but I have it on for hours on end and it doesn't seem to affect it.. so I'm guessing that it's okay- for now.

    To the Guest who posted the solution "i had all of the resistors replaced, they were blown... cost $150... hopefully it will work now" - where did you buy the resistors, or where did you have them replaced?

  • Anonymous Jan 30, 2008

    Same problem: Constantly unplugging and plugging in. Got worse and worse untill only blue light. No help from Gateway.

  • chasega Feb 10, 2008

    Same problem here, power button always blue, can't turn off at button. No display on screen most of the time but sometime an intermittent faint Gateway splash screen. Have tried VGA and DVI so far. Will try S-video and component next. Set up as a second display my other PC recognizes the monitor for a FPD2185W so it is talking, it just ain't seeing. Does anyone have a parts source if I can pinpoint a problem?

  • Anonymous Mar 11, 2008

    I'm having the same problem as all of you. I have been trying to find a schematic to trace the source of the failure but to no avail. I to called Gateway and they said the same thing to me, "if i didn't buy the extended warranty they could not help me". I think this is a big problem and they do not want to address it. this monitor was not cheap! I think Gateway should admit they used inadequate parts on this model or they sould release a schematic for those of us that can repair it ourselves. If anyone out there knows how and where I can get this monitor fixed please e-mail me at [email protected]

    thanks

  • Anonymous Jun 09, 2008

    I just acquired one of these monitors from a friend tonight for free. He didn't know what to do with it, so he bought another one and gave me this one. I've got it pulled apart and using a continuity check with my Beckman, the capacitors I think you are talking about seem to check out. However there are several other items that do not check out. Checking the blue disc capacitors, nearly all of mine do not show continuity, also there is a brown one that will register provided I check at intervals greater than 3 seconds. As long as this is torn apart I can replace everything I see as long as I can find the parts. My question to you guys who seem to know much more about this stuff than I, is could the capacitors you mention be fine on mine since they pass a continuity test and is my problem related to the blue disc capacitors? This is a really nice monitor I'd love to get it working again.


  • Anonymous Sep 27, 2008

    replaced all eight capacitors. unit powered up! But monitor started flickering and went out. turned it off, it came back up. after a few secondes the monitor flickered and goes blank. used radio shack ones that are v35 not v25. could this be the problem? there is a black component by the capactors that on the soldered has some colouration on it. at a loss. buying the exact spect ones from mouser to see if that is the problem.

  • calmicil Sep 27, 2008

    have the same problem. replaced all 8 capacitors with radio shack ones. they were v35 not v25. start the unit up and it worked! but after a few seconds the screen flickered and after a minute it went blank. turned it off by the button. came back on anddid the same thing. what did i do wrong?

  • jg640 Nov 27, 2008

    I hace same problem I plug it and the blue light flickers for a second and then nothing.I went to radio shack bought the 8 capacitors put it in but nothing I might have to get a new inverter I see the part number is AIVP-0017 if anyone knows were I can get one please let me know thanks

  • taintedpearl Dec 08, 2008

    i'm having this problem now. how difficult is to change the capacitors? i dont want to wreck it.

  • Anonymous Apr 10, 2009

    Same thing.. power supply is not working to turn the monitor on anymore. Having trouble opening up the case.. they really don't want you into this thing. Someone should post a guide to this with pics and instructions ;)

  • Anonymous May 03, 2009

    Thanks for this guys... Popped mine open and yup 4 or 5 of the 8 are bulging. I also found a bulging/busted open one on the proc. board. One of the 470uf 16v. I've ordered replacements. Will let you know.

    Not that hard so far!

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23 Answers

Anonymous

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I had a similar problem... mine would work fine all day. I put it to sleep at night and when I go to wake it back up, it would come on for a second and then back off.


---------------------------------------

Here's my fix:

BE CAREFUL when popping the case open and unplugging the connectors!
Everything is flimsy and can break easy. TAKE YOUR TIME, and be very gentle.
Ikeep electronic screwdrivers, tweezers and the like for projects likethis. The connectors were a b*tch to get out. They are darn-near microscopic, so take your time and skip that next can of beer... you're going to need patience and concentration to get the little bastards out.

OnceI got inside, I found the capacitors were NOT bulged out the top,leaking, or leaning; however I noticed some of the bottoms on the canswere sticking out further than others.
Hard to say if they are bad, but it won't hurt to replace them since I'm already knee-deep into it.
There are 14 capacitors total that I replaced. You might as well do all of them.

Ok, now time to find the replacement parts:
Thenew capacitors were a bit of work to find. My local Radio Shack andtheir online store didn't have some of them, and the ones they didwasn't rated the same.

The OEM capacitors are rated 105* (1000hrs). There were a Samxon brand. According to some web sites, thesecaps are a general purpose and a lower-quality cap.

The Radio Shack ones are 85*. They would probably work, but who knows for how long.
Ifigure the OEM caps are already made by the lowest bidder, so I betternot take the chance and make it worse! Besides, Rat Shack didn't evenhave all of them.

Here is a list of the caps I found in mymonitor (your monitor may be different and you should check yoursBEFORE you order them)

* ALL OF THESE ARE RADIAL ELECTROLYTIC (aluminum can type), 105 deg. *

QTY. (1) 10 uf, 50V
QTY. (1) 47 uf, 25V
QTY. (2) 68 uf, 450V
QTY. (2) 220 uf, 25V
QTY. (8) 470 uf, 25V

I found all of the parts at Allied Electronics: https://www.alliedelec.com/
Total parts was less than $8.

Allied part #'s:

10uf: 613-0743
47uf: 613-0783
68uf: 613-0312
220uf: 613-0766
470uf: 613-0190

According to their specs, they are good for 2000 hours.

Digikey also had them: http://www.digikey.com
Theirprices were comparable, but I couldn't get all of the same manufacturer(not that it really matters, but I'm picky like that :) )


I took my time and I was up and running in about an hour. Most of the time was spent removing the old caps. They can be a real bear to get out if they have the sticky goo under them.

So far the monitor is running perfectly. Only time will tell if I get the power-up problem again.

Hope this helps.



H.

Posted on Oct 01, 2008

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Anonymous

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Okay, I had this same problem. I found two others on the net that also had the problem that repaired theirs and both said the same things. There are 8 capacitors on the power circuit board that are blown. I can vouch for this, I went to Radio shack and got 8 of catalog number 272-1030 ($1.29 each), a soldering iron and solder for a total of $17 and some change. I pulled the old ones out, soldered the new ones in and it works like new. The 8 i replaced are all bunched together near where the power leads run to the PC Board.

Posted on Apr 08, 2008

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If you get the "logo screen" unplug the monitor from the bottom. Wait 40 seconds and plug back in. That will fix it for a few months. Something in the electronics get whacked and unplugging it sort of "reboots" the internals. I have the same problem, even after TWO replacements a year apart. No longer under warranty, hoping it last a few more years. I love the very fine text it produces.

Posted on Jul 24, 2009

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Perfect! I was experiencing the same power-related issues as everyone else is describing and the Firehawk71 solution fixed my problem. However, I will add a couple of points just in case there is someone else out there as inexperienced as I was (this was my first electronic repair). 
first - the electrolytic capacitors that were replaced can be a higher voltage rating than the 25V original ones. I went with 50V, although they were a bit larger than the ones I was replacing, which made it slightly cramped. 
second, this type of capacitor must be installed in the correct direction. I did this wrong the first time around - resulting in quite a smoky popping show when I powered it up! In the case of this item, there is a symbol on both sides of the board where the capacitors are that looks like this: ---) |--- the curved line represents negative, the straight one positive, which will be indicated on the capacitior itself too. 
I would suggest that if you are inclined to, try and do this repair for yourself. Identifying the correct parts to replace was not hard, and I did not any special tools to get it done. Gateway actually told me that "monitors are like lighters" - once they break you just get a new one. This repair took me about an hour and a half and cost me maybe $15 in total - and I feel great about being able to get it working again.

Posted on Dec 16, 2008

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Thanks Firehawk for the solution. I found the capacitors at Amazon for even less than Radio Shack, ordered them, and had them in less than 3 days with standard shipping. Soldering off the old ones took about 20 minutes, putting in the new ones about 30 minutes. 6 of the 8 capacitors were domed at the top, so it was pretty clear where the problem was. Between the soldering iron and tools and the capacitors I spent about $40 and now the monitor is better than it ever was!

Posted on May 09, 2008

codad

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Replacing the capacitors on the PSU board like firehawk71 said fixed it for me, cost 10 bucks and took an hour. You ROCK firehawk, thanks so much!

Posted on May 01, 2008

Anonymous

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I had a similar problem due to bad Capacitors. Replaced eight on the power board and three on the processor board. Total cost for the cap's was just over five dollars. Time taken to un-solder, re-solder was about half an hour including taking the case apart. Carefull on that, those clips are tight! Used a small soldering iron, solder ******, and pair of small clips to trim the leads of the replacement caps. Plugged it in and it works great. Very cheap and easy fix, and don't be afraid to tackle it since it's pretty simple even for a novice.
Good luck!

Posted on Aug 26, 2009

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For anyone whose symptoms are still relatively minor, I want to second Solution #4 which is to keep the monitor unplugged from the power source whenever you don't need to use it. I came to this forum because my screen suddenly started taking a minute on the black with Gateway logo, and another minute displaying VGA (I'm on a Mac iBook G4 using Screen Spanning Doctor) before it became usable.
I read the many posts here and on a related post, and see that most people have much more serious symptoms, so I just tried the simplest solution first, and voila!
I put the Gateway on its own switchable power strip, and whenever I'm done watching the movie or whatever, I switch it off with the power strip. Now when I switch it back on, it comes to life in a matter of seconds.
We shall see how long this lasts.

Posted on Jul 30, 2009

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I just replaced the 8 capacitors i got them at radio shack part # 272-1030 .. it works awesome now ...total cost 16 bucks .. nice !! ..gateway should be sued though for selling a flawed product ... im so glad i was able to fix it so easily and cheaply .. i never soldered before or fiddled with a circuit board ..it was easy man ...and now i saved my 500 dollar monitor for next to nothing ..it took me about 25 minutes and its good as new ....sweet !!!!!

Posted on Jan 18, 2009

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For all of you that replaced all the caps on the power supply board without success, resolder two legs of U15 on the processor board. It is the 3.3volt regulator that runs the micro. I'm a professional and all the trouble this has caused everyone, lets just say I understand your frustration.

Posted on Dec 30, 2008

  • Anonymous Dec 31, 2008

    The power supplies are unstable in this model, this is why it shuts off erratically or during startup. Give it a listen, I oscilloscoped the power supply only to a lot of noise. I suspect the optocoupler is noisy opt1 but I'm not sure, new caps did nothing, I wish I had an opto to try but I don't so I'm going to pull the ac cord and power it externally with a 5 and 12 volt source. This is a samsung monitor in case your interested.

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Kevin Huttenlocher

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I also performed the 8 capacitor replacement that firehawk71 stated. My FPD2185W would not turn on, blue light all the time - blinks in a cycle and then no light at all, never a yellow light. It worked like a charm! Firehawk you are awesome! If you ever need any expert advice on auto repairs - my company - www.HouseCallAutoMechanics.com do not hesitate to call me. I will repay you with advice that will protect you from any ripoffs if the time comes.

The best for you,

Kevin Huttenlocher - Mt Sinai, NY

Posted on Jun 06, 2008

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Http://www.partsexpress.com/pe/showdetl.cfm?&Partnumber=020-1670

this is a better part to use, these are high temperature capacitors. The heat is what is destroying the capacitors. Always use a flameproof insulation material between a hot part and an electrolytic capacitor. Someday engineering will learn this lesson. You can by sleeving that covers capacitors somewhere I'm sure.

Posted on May 21, 2008

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Ronald

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File with BBB in cali against Gateway If enough do it they will know theres a issue That Gateway denys

Posted on Apr 20, 2008

  • Ronald Apr 20, 2008

    But Gateway denys issue Go to BBB for cali area and file a complaint against gateway for a faulty product I we all do they will have to do something They cant deny if a couple hundred complain about same monitor not working

    (Flashing blue light wont turn on)



    http://www.labbb.org/BBBWeb/Forms/utils/...=

    Today I sent monitor off to guy in Houston to repair 98.00

    http://monitordepotusa.com/



    And while shipping it at office depo I was looking at Monitors and ******** me They had a 22 inch Gateway on clearance normal 349.00 clearence 279.00 when he scaned it 209.00 Registered it and bought added gateway warrenty lol

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Anonymous

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Well, this certainly isn't an isolated problem. I'm having the same problem with the blue "on" light staying on and nothing showing up on the monitor.

I found this thread because I'm trying to find a solution. I think it might be the small circuit board that contains the on/off switch. If I can find the replacement board I'll buy it and give it a try and post the results.

Posted on Jan 01, 2008

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Thanks to StinkiJeans for an excellent solution! Order the parts he shows it will save you lots of trouble. Fixed my monitor fine. You do however need to order (11) 470 uf, 25V capacitors, not just 8 as StinkiJeans specifies. This is because there is a second circuit board next to the board where all the other capacitors go. You must remove this second board. It is held in by 4 screws on the bottom and about 4 or 5 more on the outside of the board where the communication ports are located. The (3) 470 uf, 25V capacitors on this board were in the worst shape of all. They were bulging badly. Jordan

Posted on Nov 28, 2009

Anonymous

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It looks like I'm having the same problem, I tore the monitor apart and the caps are bloating up. I noticed the cap is 470uF 25v so how come everybody is using 470uF35v? I'll probably pick up 35v as well just because everybody else is, but I'm just wondering why.

Posted on Jun 29, 2008

chasega

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Brother Firehawk has it. I got the capacitors at Parts Express for 42 cents each. A bit of time and beautiful, good as new. Thanks Firehawk and the other verifiers of this fix.

http://www.partsexpress.com/pe/pshowdetl.cfm?Partnumber=020-1168&FTR=020-1168&CFID=29877020&CFTOKEN=25707079

What really suprises me is Gateway and BestBuy's denial and lack of assistance for a simple problem with their product. Customer service is so important in this economy and they would rather lose customers than fix a $500 monitor with a $10 problem

Posted on May 10, 2008

Anonymous

I also tried Firehawk71's fix, even though my symptoms were slightly different. (When the monitor was powered up, the blue light in the power button would blink twice and then go out). It worked perfectly - Thanks!

Posted on May 06, 2008

Anonymous

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I had the same problem.

If anyone would like to have their monitor fixed or get rid of it, e-mail me at [email protected]

Posted on Mar 31, 2008

Anonymous

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I'm having the same problem as all of you. I have been trying to find a schematic to trace the source of the failure but to no avail. I to called Gateway and they said the same thing to me, "if i didn't buy the extended warranty they could not help me". I think this is a big problem and they do not want to address it. this monitor was not cheap! I think Gateway should admit they used inadequate parts on this model or they sould release a schematic for those of us that can repair it ourselves. If anyone out there knows how and where I can get this monitor fixed please e-mail me at [email protected]

thanks

Posted on Mar 11, 2008

  • mranjith772 Sep 23, 2010

    I had the same issues with my Gateway LCD monitor. I bought this in 2006 and it stopped completely in 2010 June. I googled it and come across this forum. After reading what stinkijeans post, I have decided to take my monitor apart. Most challenging thing for me is to get the outer plastic cover without breaking the power switch wire. It was too short and close and I had to try over an 1 hr just to remove it completely. Once inside, it’s easy, just remove the screws and take one part out at a time. I took pictures during this process so I can check back to see which part or screws go where later… I remove the power board out and look at the caps and they seem all a in good shape. None of them are blown. I took it to an electronic store called Northern Lights in International Falls, Minnesota and ask them if they can replace the eight 470 uf, 25V caps. They looked at the board and told me not to replace and waste money because they all look okay. I insist on them to replace the caps and so they agreed and charged me $65. I got my power board back from them today and put all together back and connect my pc, wow it works now. Its been working all day so I can safely say that that caps are bad and needed to replaced even though they didn’t look blown. I didn’t change anything else, just those eight 470 uf, 25v caps. Its easy to say to take it a apart and put it all together but it’s real hard work. Specially to put the plastics cover back with the power switch. Thank you guys for posting and keeping this post alive.

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Anonymous

OK, I have the same monitor, and whenever it starts displaying the splash screen for too long I turn it off and unplug the power from it for a second then when I turn it back on it's fine for quite a while.

Posted on Jan 12, 2008

Anonymous

I had all of the resistors replaced, they were blown... cost $150... hopefully it will work now

Posted on Jan 12, 2008

Anonymous

If you have bought that monitor within the last year rma it now and get a new one that is the start of the many problem these monitors have

Posted on Nov 23, 2007

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