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Do you get the grey line when you play back incamera ?
Have you transferred the file outside the camcorder ?
If you get the grey line in both, invariably the recording head needs cleaning.
Power on the ViewCam.
Eject the tape.
Use a soft lint free cloth and generally clean the head.
The head of the large metallic cylindrical thing placed slightly titled.
It is right at the bottom of the camera beyond those small posts.
If your finger cannot approach, use a swab with mild spirit/alcohol.
Let it dry a minute and then record a fresh material and try.
Please reply if it helped or not.
As far as I know there is no way to adjust the microphone's sensitivity on this model. Make sure you are recording in a relatively quiet environment as these cameras' microphones tend to pick up everything and can generate a lot of background noise in your recordings. If you still feel like you need to shout into the mic to hear anything then you should look into getting your camera service by an authorized Canon service center. Hope this helps!
Photo Tech Repair Service
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Follow the steps below to troubleshoot this issue.
IMPORTANT: If additional model-specific instructions are needed to perform any of the steps below, refer to the operating instructions of the camcorder. The instruction manual is available in the Manuals/Specs/Warranty section of the Sony eSupport Web site.
Ensure a fully-charged battery is inserted or connect the AC power adapter.
Turn the camera on to the VTR or PLAYBACK mode.
Insert a cassette tape with recorded video into the camcorder.
Ensure the cassette tape is rewound to the beginning of the video recording.
Begin playing the cassette tape.
If your camcorder has an LCD screen, try adjusting the brightness or contrast.
Audio Dubbing may vary by model. Most Digital Camcorders are equipped with this feature. To verify that your model is, please view the User Manual.
* The AUDIO DUBBING function only works in PLAYER Mode.
* You can add sound to the original sound on a pre-recorded tape, recorded in SP mode with 12bit sound.
* Use the internal and external microphones or other audio equipment.
* The original sound will not be erased.
1. Set the camcorder to PLAYER mode.
* If you want to use an external microphone, connect the microphone to the external MIC input jack on the camcorder.
* When you wish to dub using the External A/V input, connect the AUDIO/VIDEO cable to the camcorder by inserting the cable jack into the A/V in/out terminal at the left side of the camcorder.
- Press the MENU button, turn the MENU DIAL to highlight A/V and press the ENTER button.
- Turn the MENU DIAL to highlight AV IN/OUT and press the ENTER button to select AV IN.
2. Press the (PLAY/STILL) button and find the timeframe of the scene to be dubbed.
3. Press the (PLAY/STILL) button to pause the scene.
4. Press the A.DUB button on the Remote Control.
* A.DUB will be displayed on the LCD.
* The camcorder is in a ready-to-dub state for dubbing.
5. Press the (PLAY/STILL) button to start dubbing.
* Press the (STOP) button to stop the dubbing.
* You can not use the audio dubbing function while playing a write protected video tape.
* When you wish to dub using the External A/V input, you must connect the AUDIO/VIDEO cable to the audio system from which you wish to record.
* You cannot dub sound on a pre-recorded tape in LP or 16 bit mode.
Dubbed audio Playback
1. Insert the dubbed tape and press MENU button.
2. Turn the MENU DIAL to highlight A/V.
3. Press the ENTER button to enter the sub-menu.
4. Use the MENU DIAL to select AUDIO SELECT from the submenu.
5. Press the ENTER button to enter the sub-menu.
6. Using the MENU DIAL, select the AUDIO playback channel.
Press the ENTER button to confirm the audio playback channel.
* SOUND1 : play the original sound.
* SOUND2 : play the dubbed sound.
* MIX(1+2) : play back SOUND1 and 2 equally mixed.
7. To exit, press the MENU button.
8. Press the (PLAY/STILL) button to playback the dubbed tape.
Note: When you playback added sound (SOUND2 or MIX mode), you may experience loss of sound quality.