I had the same problem with my RCA surround, everytime the volume went out it said HP in HP out, I hit the "surround" buttom on the controller and it has not happened since.
First check to make sure that the audio isn't "Muted". Second, Go into the user menu and check to make sure that the "Melody or Chime " is turned "on". Third, Turn the volume up half way.Fourth, Turn "off" the set. You should hear a "Down" Melody or chime. Next turn "on" the set. If you did hear the Melody when you turn the set "on" or "off" then the audio system in the set is ok. If you did not hear the Melody then the Main bd needs to be replaced. Have a trained Samsung tech repair your set.
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