Hello, my name is Steve.
And what you are experiencing is a "false paper jam". This is when the pickup roller or Paper feed tire is attempting to pick a sheet of paper from the tray and it cannot.
The feed tires of paper pick up rollers are glazed (dirty). So the tire/roller is sliding on the surface of the paper, much like a bald tire will not have good traction on a wet road's surface.
It is time for a cleaning of the surface of this part..
Based on a person's ability to attempt this type of cleaning, precautions need to be understood. Unfortunately, If this is a wet-ink type printer, the manufacturer does not make parts like this to replace.
I hope this explained what is involved, Best to you, Steve
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