Why is it indicating that tray 1 is empty when there is, in fact, paper in the tray?
We have tried resetting the computer, but it is still not working. There is not a paper jam, tray 2 is working fine, but it will only allow us to print legal size for some reason. The printer settings on the computer are all correct as well. Please help!
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Are you using Window 7 64 bit or 32 bit? Re-install drivers appropriate for that version of your operating system. Also look at the "Paper Handling" section in the printer menu. Be sure both trays are set for "Plain" paper.
This code indicates a fault with the paper tray lift-up motor. F3-12 = tray 1, F3-22 = tray 2 etc. To clear this fault switch off at the power supply and empty the indicated tray of all apaper and jams. Operate the lift up section and then close the drawer with NO paper in drawe. Switch on again and after the machine boots up replace the paper in the drawer. This usually works fine unless there is a serious problem with the lift-up motor.
There are 2 possibility to cause your printer acting like this: 1) Green Off, Red Fast-Flashing = Paper Jam or waiting for jam reset. 2) Green Off, Red Slow-Flashing = Paper Empty or Paper tray is not inserted.
If it is condition 1) then just remove the jam paper then open and close the Top Cover to clear the error. If it is condition 2) then insert some paper in the paper tray.
Click on the 'feed switch' on the front control panel- it might be feeding from the invisible drawer underneath and it might be empty. There is a light which will indicate which source it is feeding from.
If you have an adjustable paper tray, make sure that the tray is set for the right size paper. Also, you may have some type of sensor in or around the printer tray that tells the computer when the paper tray is empty. Sometimes these sensors get stuck and you have to free them up (very gentley).